I have a brand new Quadrafire Sapphire DV gas stove that has just been sitting in my living room for over 2 months due to a dealer problem. During the install they cut one of the DV pipes to make it fit and they did it with a reciprocating saw besides, so the connections are jagged and uneven. I know it doesn't seal, and defeats the purpose of using DV, potentially causing CO problems. They also mounted my termination cap on top of my vinyl siding instead of cutting out the siding and mounting to the sheathing. There is no gas connection to the stove yet so no problems except for finishing the job correctly.
Anyway, I have found an independent licensed installer that will finish/correct the job but he has no access to HHT pipe and will have to use Simpson. If I had access to a 12" section of HHT black DV pipe he would use that and all would be well, but neither the parent Hearth and Home Technologies nor Quadrafire itself has been any help. They show no interest in helping to solve my problem or answer my questions, so I am here looking for help. The new installer is great but has never worked with a Quad before.
My questions are simple, the first is does anyone know where I can buy a 12" piece of the HHT pipe without of course going through my dealer? The other question is that if I change everything over to Simpson, do I need an adapter at the stove to connect the Simpson pipe? I am told that Simpson pipe won't connect to HHT pipe so it seems logical that the stove connection which takes HHT would need an adapter for Simpson, but I find no mention of this anywhere.
Thanks for any help
Anyway, I have found an independent licensed installer that will finish/correct the job but he has no access to HHT pipe and will have to use Simpson. If I had access to a 12" section of HHT black DV pipe he would use that and all would be well, but neither the parent Hearth and Home Technologies nor Quadrafire itself has been any help. They show no interest in helping to solve my problem or answer my questions, so I am here looking for help. The new installer is great but has never worked with a Quad before.
My questions are simple, the first is does anyone know where I can buy a 12" piece of the HHT pipe without of course going through my dealer? The other question is that if I change everything over to Simpson, do I need an adapter at the stove to connect the Simpson pipe? I am told that Simpson pipe won't connect to HHT pipe so it seems logical that the stove connection which takes HHT would need an adapter for Simpson, but I find no mention of this anywhere.
Thanks for any help