Regency Gas Fireplace with FireGenie Remote won't turn off!

[rgwhitaker]

I'm new to this forum and hope I'm in the right place.

About 3-4 weeks ago, my mother purchased a really nice Regency (the E21 model) gas fireplace that inserts into her brick fireplace. The fireplace came with a FireGenie remote.

This past week, there were a couple of times when, after running the fireplace throughout the day, my mother wanted to turn the fireplace off. When she pressed the On/Off button, nothing happened! The fireplace continued to run. She had to press the On/Off button several times before it turned off. (Kinda scary!)

Last night when I visited her, I also wanted to try the Auto feature, which when turned to Auto, the remote acts like a thermostat. I set the temperature to 82 degrees F. A while later, when the room temperature read 83.5 degrees F, the fireplace still had not turned off.

Has anyone had a similar experience with a gas fireplace? I'm wondering if the remote is bad, the receiver on the fireplace, or the fireplace as a whole!

Thanks for any responses!

 

[MountainStoveGuy]

does the reciever have batteries or is it plugged in? If the reciever has batteres, and if its installed under the fireplace, the batteries are possibly getting toasted fast.

 

[rgwhitaker]

Yes. The receiver has batteries and is under the fireplace. I wondered about that. It seems that they would get too hot!

Can the receiver be placed somewhere else?

 

[MountainStoveGuy]

most will fit in a outlet box where a wall switch will go. Now, most recievers have a heat shield, if its supposed to have one make sure its installed. If it doesnt have one, consider purchasing a AC reciever. They work consistantly.

 

[rgwhitaker]

Thanks for your reply. And pardon my ignorance, but what's an AC receiver? Is it something you can purchase from the place where we bought the fireplace? Also, how can I learn if there's a heat shield for the receiver?

 

[MountainStoveGuy]

a AC reciever is one that plugs in instead of using batteries. As far as the heatshield, i have no idea, call the dealer? It would look like a black box with insulation on the inside. There easy to make too. You just need somthing non combustable to cover the unit and have a good rockwool insulation around it. I highly recommed that you just look for the AC version. Sell your moms existing one and go buy another. There all generic and most work on any gas appliance.