SBI and the ECO-65 very happy with the stove and with customer service

[VIBErator]

Good afternoon,

Just wanted to post something positive. Very happy with the ECO-65 so far. Had a few issues with the ignitor. SBI was quick to respond and very helpful. Kudos to them.

It was -22C at our house when I woke up this morning. House was still toasty running on # 2 all night.

Cheers
H.

 

[stayfitz]

Glad to hear the stove (and SBI) is serving you well!

Who are the brain police? Frank is my hero!

 

[hyfire]

Not sure I can say the same, went through a lot of chimney issues and costs to re-do it 2 times, even though it was installed per manual, ended up with a smoke smell. Not pleased with the manual. I want a free gasket kit for the trouble I went though....

 

[VIBErator]

Not sure I can say the same, went through a lot of chimney issues and costs to re-do it 2 times, even though it was installed per manual, ended up with a smoke smell. Not pleased with the manual. I want a free gasket kit for the trouble I went though....

Gee Hyfire,

I'm surprised. I'm sure they will come through for you. We called the toll free number. Sounds like yours was a pain in the assh installing. We had install issues of sorts but it was BMR that provided gas venting not pellet venting.


H.

 

[VIBErator]

Not sure I can say the it. ame, went through a lot of chimney issues and costs to re-do it 2 times, even though it was installed per manual, ended up with a smoke smell. Not pleased with the manual. I want a free gasket kit for the trouble I went though....

The manual def could use reworking. They should get my Mum to write it For them. She writes technical and user manuals.

 

[VIBErator]

Who are the brain police? Frank is my hero!

Soft chrome scares the pants off my assh.

 

[hyfire]

SBI came through, they are sending me the gasket set, to offset the costs of doing the chimney 2x. Great customer service!

 

[DV]

My ignitor just went out 2 seasons burning. I suppose I should call SBI. What happened with yours?

 

[VIBErator]

They

My ignitor it out.ust went out 2 seasons burning. I suppose I should call SBI. What happened with yours?

They keep sending new ones. Not sure yet. Hope they figure it out soon.