Last March we had a Lopi Freedom insert installed. We had it and the insulated liner installed by the retailer we purchased it from. From my research they seem like a reputable company.
When they first came out to give us the estimate they took measurements, but apparently it was a tighter fit than expected and they had difficulty making the connection.
Being in southern Missouri, we have only recently started using it, but now I'm noticing soot on the stone right above the top surround panel.
Is this in anyway normal or expected, or do I need to get them out here ASAP?
When they first came out to give us the estimate they took measurements, but apparently it was a tighter fit than expected and they had difficulty making the connection.
Being in southern Missouri, we have only recently started using it, but now I'm noticing soot on the stone right above the top surround panel.
Is this in anyway normal or expected, or do I need to get them out here ASAP?