Hello!
Three things for anyone who'd care to toss some advice...
1. Been in this house for 13 years and we cannot get the stink out of our burn. Anytime we turn on our logs, there is a bad odor that accompanies the burn. We have finally just quit using them. I have been told it could be dust and pet dander, but I clean them very well annually. Would be awesome to get this gone. Any suggestion?
2. There is this white powder all over the logs and pilot light assembly. I understand this to be a result of combustion but is it normal? I have included some photos.
3. I have been told the flame shouldn't touch the logs. Is this really the case, because my pilot is directly under the back log... by design. In addition, should the wool be in front of, on top of, or behind the burner holes?
Appreciate everyone and their input!
Thanks in advance!
Three things for anyone who'd care to toss some advice...
1. Been in this house for 13 years and we cannot get the stink out of our burn. Anytime we turn on our logs, there is a bad odor that accompanies the burn. We have finally just quit using them. I have been told it could be dust and pet dander, but I clean them very well annually. Would be awesome to get this gone. Any suggestion?
2. There is this white powder all over the logs and pilot light assembly. I understand this to be a result of combustion but is it normal? I have included some photos.
3. I have been told the flame shouldn't touch the logs. Is this really the case, because my pilot is directly under the back log... by design. In addition, should the wool be in front of, on top of, or behind the burner holes?
Appreciate everyone and their input!
Thanks in advance!