We've had the supreme insert since late October. Handle fell off two weeks ago, still waiting on a new one- it fell off five or six weeks after purchase with minimal use. Company said they would mail us a new door. Insert was installed incorrectly and took three visits for fire-glow to correct installation. Half the time the fire goes to a smolder when the door is fully latched. Installers told us to call Supreme to get their techniques for a fire that will still produce heat when door is latched. Went back-again-to get the Supreme fire instructions and followed them to a T this Sunday morning. Same thing. Wiggled handle on to latch the door. If door is held shut by an antique iron- all good. But that's pretty bad. Our was approx 4500 US dollars with installation and it's been a big disappointment. Will call Supreme once we have a functioning door.
They've said installing more chimney would not help. It we get this working to basic specs will update review. Would say do not buy.
"Alot" of chimney- will get you a real answer later. Not insulated. It was retrofitted into a 70's A frame living room fireplace. They added two feet of chimney. Not sure of wood species. We've had it since last winter. It's been kept dry since delivery. The finish is well done. The unit it light- but that's well know. It's meant to be. Until handle fell off, we'd been thinking it was us or poor installation. Will update this one we get the new door and speak with Supreme. Also- we've never seen a difference when pushing in activator or adjusting the fire burn rate.How many feet of chimney do you have? Is your liner insulated? Do you know the moisture content of you wood and species of wood? And what about the overall quality/fit and finish? Sorry for all the questions I’m just really thinking of buying a supreme insert
Take a look at the first picture here:I don't think it's a cat, as I can see the baffle.
Take a look at the first picture here:
The video you posted in the other thread shows how the air control works. Secondary combustion is probably conventional tube design if like the Opus. Or a plate with holes in it like on the Galaxy.Any more updates on how the air controls work and secondary combustion works?
Looks like a nice install. I think supreme says not to use kindling because the fast heat from the kindling will heat up activator to quickly causing it to close prematurely. Once you get it going how’s the heat output and burn time ?Looking for some advise with our new insert. Had the Fusion 24 a couple months now, installed by a local dealer. Single story chimney with insulated ss liner. Burning dry hardwood.
Its pretty to look at, but our unit has been finicky to operate. The automatic air control just doesn't seem to let enough air in. Once the fire warms up, the automatic damper starts closing. On many starts the damper will close before the kindling has time to light larger pieces of wood. Should mention, to my knowledge the activator/damper lever can't be manually pushed back in until the firebox cools. I also have the burn rate selector set to maximum burn rate.
I'll crack the door long enough for the fire to get going usually exceeding what the owners manual says (shut the door after 2 minutes), but even leaving the door cracked 5+ minutes like the op suggested and getting a pretty decent fire, when I shut the door in seconds the fire sometimes goes out. Twice creating a lot of smoke and back drafting. Any suggestions to prevent this? I'v tried loading the wood lots of different ways, crack a nearby window, using fire starters etc.
View attachment 253557
Think you are right. I spoke to the Supreme, very nice and helpful on the phone. They said use a long burning firestarter (specifically Pine Mountain Starter Logg) with the logs set up just like that photo in the owners manual with NO kindling or paper. After lighting the starter shut the door immediately. I'm picking up those starters and giving it a try. Basically they were like this is an EPA stove with 5 patents and doesn't work like your old stove.
Think you are right. I spoke to the Supreme, very nice and helpful on the phone. They said use a long burning firestarter (specifically Pine Mountain Starter Logg) with the logs set up just like that photo in the owners manual with NO kindling or paper.
How is the heat capacity of this unit, I have a very large open living space ~1500 sq. ft. I am trying to heat.? My home is very old and only has fireplaces for heat so I want to maximize heating capability and with the 250 cfm fans thought the fusion would be a good option but havent seen any reviews on how well it heats.