More thanks and praises for the tech at Englander Stoves. I've been running two stoves [PELLET] since 2008,one is an ,55SHP25PEPI ,fireplace insert,the other a ,55SHP22. These are great stoves and have been a joy to use. But after all of three years plus,of checking in on this forum. I was feeling kind of left out,here everyone ,it seemed was having all sorts of problems with their Pellet Stoves. Well it happened I lost the ignitor on my insert. But had one on hand, from their spring overhaul specials that Englander Stoves has in the spring of each year. I bought one kit for each of my stoves, wondering when if ever I would need them .I changed out the ignitor with no problems ,as per the instructions, that came with these kits. After I was finish with the change and a real good cleaning,of the stove. When I turned It on the feed auger would not turn. I doubl checked everything,even did the diagnostic test mode,and every was running.So I called the techs at Englander,Patrick,and Jaremy, took my call, both were very pleasent and great to talk with. They listened to my problem,they asked a few questions.And helped me to check a few other things, they were very easy to understand with their methods of checking the stove out with me,over the phone. The problem that my stove was having,was that while installing the ignitor or during the full cleaning, The mode that this stove is suppose to run in,got changed. They helped and talked thru this procedure,and all is perfect again. These guys are just the best. All I can say is many thanks,and keep up the good works. I LOVE MY STOVES.