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Posted By MommyOf4,
Dec 27, 2012 at 6:34 PM
The cleaning was done before the problem started and it's still going on.
Sounds like your thermocouple needs to be replaced. When you're cleaning be careful not to bang into the ceramic cover for the TC. It could damage it.
Even if it's a brand new stove?
The TC seems to be the problem, but might not be. Your reset isn't working also? You might want to call your dealer and get some input from them. Or have a tech check it out.
I just called them and they said that it doesn't sound like a cleaning issue or draft issue since it is lighting. They said that it might be a sensor issue. Earliest they can come is on the 8th.
Looks like its wired exactly like my SantaFe?
If she had a bad TC wouldn't this be showing up on the control box via three yellow flashes?
Not that it's exactly the same stove, but the only problem I've had was a plugged vac tube to the vacuum switch. I unplug the hose on mine at the switch, and blow back toward the stove.
Maybe some ash got stirred up when she cleaned out the trap?
Could be, this is on the trouble shoot list. Haven't done it myself yet but it seems to be easily done. I'm wondering why the reset switch isn't working. Could this be a control box problem?
The guy at the stove shop said the stove may be overheating inside and something maybe calling for it to shut down.
Was the stove hot or cold when you had the misfire? If it was warm or cold I can't see overheating as the problem. If it just shut of by Tstat and tried to fire right up again, could be.
What about a good old fashioned reboot? Shut everything down, unplug it for a min, plug it back in and see what happens.
The stove was cold.
I'm going to try that RIGHT now.
Try fooling the stove. When it lights and the fire is starting put a handful of pellets in to see if you can manually keep it going or not. While I do not have the same stove I have done this a couple of times when mine did this and got it to build the fire enough that it took over on its own. Just a suggestion.
I tried rebooting and fooling the stove and both didn't work.
I just came to check on the stove and it lit itself but died down just as quick.
I sent you a PM
I am not saying this is your issue and I do not know your stove but I had a similar problem with my p35i last year. After cleaning the stove would not stay lit, I retraced all of my steps and determined it was the right side ash clean out plate not being seated properly. Is it possible something did not go back together perfectly? I did get a fire but the flame struggled and would shut down, I also had charred pellets that did not completely burn.
How about checking the air intake under the ash pan for any thing that could be blocking it.
It sounds like that is what my stove is doing, but I can't seem to find what's causing it. I have an ash drawer, but not really sure what a clean out plate is. Would that be the same thing?
Please excuse my lack of knowledge on this as I am a NEW, NEW stove owner.
I checked it and the only thing above it was the ash pan.
I just found this under my ashpan
Ok, how about making sure the baffle plates are seated correctly. After cleaning mine I noticed before I fired up they were not in right. I've heard this can be a problem.
The baffle plates are in correctly.
Your stove may be different, if you only have baffle plates try taking them out and reseating them. My plate was off by less than an eighth of an inch.
Ok I'll check the baffle plates when it cools down some more. Do you have any idea what the washer could be from?