Thelin Customer Service Stinks !!!!

[BadDad320]

I have a PO and nobody can tell me if the part shipped nearly 2 weeks ago..... Come on people. I purchased your product in good faith and now I need a part and Thelin acts like the status of the part is some kind of national secret...... Really ????

 

[ebengel]

it just took 2 weeks for me to get my new fan motor from them, and when the Hearth Shoppe called them no one could explain why it was taking so long.

 

[John Fortier]

Very happy with my insert..happy with a bad sensor replaced by where I bought..not happy with the salesman. Will follow up on all this.

 

[BadDad320]

I was not complaining about the time that has expired since the order was placed. All I wanted was the tracking number to see where the part is..... I just want to know that it has been shipped and on the way...... Service after the sale is important too.....

 

[bill3rail]

I was not complaining about the time that has expired since the order was placed. All I wanted was the tracking number to see where the part is..... I just want to know that it has been shipped and on the way...... Service after the sale is important too.....

Call every day, or better yet, twice a day! Get extension numbers and leave messages.
The squeaky wheel gets the grease.

Bill

 

[AndrewChurchill]

I had a co-worker who used to say that.

The other part to that saying is, "It's also the first one to get replaced."

He was eventually fired for being too squeaky.....