Just got off the phone with US Stove. They are going to send me a " butterfly damper" for the stove. I had to provide purchase date and serial number to get if free of charge. I can't wait to see what they send. Will it be a whole new intake tube? Or some add-on external hack job?
I could picture in my mind the "deer in the headlights" look from the customer service girl when I asked for a vacuum level setting for the firebox. She asked me what kind of ash vacuum I was using so I proceeded to explain that I had purchased a mag gauge to set the proper vacuum level in the firebox whilst the stove was burning and she mumbled something about the control board not being adjustable and that is why they are providing the dampers. She then stated there was no recommended setting. I knew I was outnumbered so I thanked her for her time and help and hung up.
I am still waiting for prices on replacement parts. It's been weeks.
I could picture in my mind the "deer in the headlights" look from the customer service girl when I asked for a vacuum level setting for the firebox. She asked me what kind of ash vacuum I was using so I proceeded to explain that I had purchased a mag gauge to set the proper vacuum level in the firebox whilst the stove was burning and she mumbled something about the control board not being adjustable and that is why they are providing the dampers. She then stated there was no recommended setting. I knew I was outnumbered so I thanked her for her time and help and hung up.
I am still waiting for prices on replacement parts. It's been weeks.