Ventis HE1240 Install Faceplate

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New Member
Sep 9, 2023
Carlotta, CA
I have a Ventis HE1240 Insert installed into my fireplace (pictures below.) It has about 3" gap on top and 5" on the sides. The installer said he was coming back with the faceplate, but flaked out. So I'm wondering where I can order the faceplate, how to pick out the correct one, and how to install it. Any tips are greatly appreciated.

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That's pretty flakey. If you paid for this then they owe you.

There are several Ventis dealers. Rockford is one that is online.

Moving the posting to the SBI group.