We just bought this insert, and after several delays due to back orders, we finally had it installed around the holiday. The dealer, due to the delays, had installed an Enviro, and we are happy by that comparison. We have encountered problems with the dealer. Quoted us $4,200 for "complete install," but then when it arrived it did not have the correct surround, and they told me we needed to hire an electrician to do the fan hook-up. We then got the correct surround (Caprice), but they measured wrong, and it does not cover on top or sides the original opening. Insert works great, and we have no problems at all with it. Heats about 1,400 sf very well, and, aside from glass soot on hinge side, we are happy with it. Now we are waiting to get dealer to correct surround problem, and are wondering what you folks paid for purchase and install. They labor has been extensive, with the liner and swap out (4 visits to date), but saw a dealer advertising just the unit for $2300 on Craigslist, on sale. So, any problems with getting surrounds, any similar issues, and what did you folks pay for the unit, tax, and total install (and did they do the fan hookup for you)? Thanks, Evergreenlion.