Whitfield Profile 20 Not Lighting - HELP

[Steve H.]

I have a Whitfield Profile 20 (about 12 years old). I have replaced the igniter several times and have also replaced the door seal. I deep clean the stove yearly and clean it daily if it is being used a lot. I use Bear Mountain pellets.

My stove was not lighting, so I ordered a new igniter and installed it along with the new fuse. I cleaned the Photo eye (old style in the hopper). My stove is still not lighting with the igniter. If I start the fire, there are no issues - it works perfectly.

Could this be a faulty relay on the circuit board or the control panel?

Thank you!

 

[stovelark]

Is power getting to the ignitor?? Sounds like it isn't. I'd check the wiring to the ignitor too. Could be the control board too I believe.

 

[Steve H.]

Yes...I believe the ignitor is getting power as it is glowing, but after being on for 10 minutes...no flame or smoke. I checked the temperature of the igniter with an infra red thermometer and it registered 120 degrees.

 

[johneh]

Here is a chart of metal temp at different stages of glowing
I think your thermometer is out of whack
Is your combustion fan working ?
Color Approximate Temperature
°F °C K
Faint Red
930 f

500 c

770 k

Blood Red
1075

580

855

Dark Cherry
1175

635

910

Medium Cherry
1275

690

965

Cherry
1375

745

1020

Bright Cherry
1450

790

1060

Salmon
1550

845

1115

Dark Orange
1630

890

1160

Orange
1725

940

1215

Lemon
1830

1000

1270

Light Yellow
1975

1080

1355

White
2200

1205

1480

 

[stovelark]

Oh ok, if the ignitor is glowing, is the exh blower putting out good airflow?? And your ultragrate is not warped around where the hot air is coming into it? Whitfield ignitors normally light very well, very robustly. Any leakage around the ash housing, not letting the airflow go correctly?? Just some thoughts...

 

[Steve H.]

Thank you Stovelark. Yes, the blower is working normally. Ultragrate is not warped. I will check to see if there is leakage around the ash housing.

 

[Steve H.]

I have replaced the control board and it is still not lighting... No leakage around the ash housing.

 

[Tim_M]

Could your pellets be damp? It sounds like everything else is working ok for auto ignition. Maybe try putting a small bit of newspaper in the grate and see if that ignites.

 

[humphreydog]

I had the same stove a few years back and that problem (on mine) always had something to do with the rubber hose that attaches to the exhaust manifold. I believe it used to clog but I can't remember exactly.