We're absolute newbies and are trying to learn how to use our new Vermont Castings Montpelier II fireplace insert, having never had a wood burning stove before. We’re finding that when the supporting kindling and fatwood has burned away, the logs (which are burning well up to that point) drop onto the floor of the stove and then stop burning. This happens no matter how we arrange our logs to begin with. In short, when the log/logs are lying flat on the floor of the stove, the fire goes out. Any advice on what to do?