1st off, I received this email probably from a forum member, but the email wasn't formatted the way I would normally see it if it came from Hearth.com so I thought I would post it here and then respond. Ordering from Zoobler was fine, they are just very busy with a huge demand. If you are looking for a stove right now, I would check inventory before placing an order. We felt much better ordering from them than we would have with a place like Direct Buy which also carried the same stove. If we had run into issues with backorders or delivery issues Direct Buy would have been a nightmare. Zoobler was great! We saved over $500 just on the stove alone buying from Zoobler as opposed to Direct Buy, incl. shipping, extra fees, taxes, etc. We received our door and installed the insert this weekend. Went very smoothly with all the great information that we gleaned from this site.