My letter to Englander any help would be appreciated

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mustangs1133

mustangs1133

New Member
Nov 4, 2012
12
Gentlemen,
I have owned a 55 SHP-10 for over 4 years that heats practically my entire home here in the northeast and has flawlessly.
I just purchased another for my garage.
My garage is pretty well insulated but no perfectly insulated.
Both stoves are primarily the same exact setups pipe height, spacing, pipe size, oak, everything except the garage one has a 45 pipe where the upstairs stove has a 90 going out.
The downstairs stove gives off very little heat and the heat it does give is on the left side facing the stove and it maybe about 70 degrees, the right side has luke warm air at best coming from it.
The flame and burn seem pretty normal just no heat into the space.
The very top of the stove right above the door that gets very hot to the touch on the upstairs stove is kinda hot on the left and just warm on the right on this stove.
The sides and door are hot per usual.
No matter what settings I set it on it does not make a difference
The bottom 3 numbers were set to 161 (left to right facing the side) when I received it and are now set to 641 (facing the side) the factory settings that I got from the upstairs stove that has never been touched from day one.
Did you guys change something since our last stove?
On the Hearth.com forum I read to check to be sure it is set to #3 by booting the computer and pressing two buttons at the same time but I really do not want to mess with it until I hear from you guys.
Please help I really need this stove to perform as well as the other one upstairs that we have become accustomed to.

Mark S. Hinde
 
Mark,

Why don't you call England and tell them about what is going on?

It sounds to me like something is plugged up, which is somewhat the norm for a used stove.

Most of the time a used stove is that way because it was never taken care of and the owner just dumps it on the used market.

What did you do in the way of cleaning your "new" used stove before you installed it.
 
X2 on Smokeys answer on stove plugged up. I've seen it often on used stoves.
 
SmokeyTheBear said:
Mark,

Why don't you call England and tell them about what is going on?

It sounds to me like something is plugged up, which is somewhat the norm for a used stove.

Most of the time a used stove is that way because it was never taken care of and the owner just dumps it on the used market.

What did you do in the way of cleaning your "new" used stove before you installed it.
Click to expand...
The stove is brand new not used
 
OH @%?!, call post haste:)
 
Hellfire said:
Sounds like a warranty issue?
Click to expand...
It may very well be a warranty issue, but I have had very good luck with our other englander stove, which is the main reason I bought another one 2 weeks ago at HD for my garage. I think Englander stoves are great this one must have a minor glitch that I figure someone on this forum may be able to walk me through. I have tried to contact Englander and I only get a busy signal been trying all morning. Suppose to be 17 deg tonight and possible N'Easter Wednesday. Hopefully can get it fixed before then.
 
IDEA :ZZZSwap boards with other one you have (unless they changed the design) If that may help as im not familiar w/your stove

Nice to have two of the same.
 
sorry for the busy signal, we are getting a very heavy amount of phone traffic mostly from up in new england where folks are trying to cope with the issues from the storm. check your PM messages, i will be sending you one with a way to get directly to me so i can try to help you with this issue.
 
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It doesn't have to be and likely isn't a warranty issue but England provides technical support for its customers.
 
stoveguy2esw said:
sorry for the busy signal, we are getting a very heavy amount of phone traffic mostly from up in new england where folks are trying to cope with the issues from the storm. check your PM messages, i will be sending you one with a way to get directly to me so i can try to help you with this issue.
Click to expand...
THIS is prime example of why I bought an Englander!
 
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Well after reading other posts and checking out my stove settings from what I learned here on the forum.... here are the results.
First, I would like to tell everyone here on this forum that answered my call for help thank you.....what a valuable resource this forum is.
My stove arrived set to 161 mode D.
I changed it to 641 mode C
End result is I still own an air conditioner.
Brought home a Raytec thermal laser gun from work and at 7 7 feed and blower I get 73 degrees out of the left side of air blower and 64 degrees out of the right side blower.
The very top that is usually very hot to the touch on my other 25 is warm on the left and cold on the right.
Gonna be a cold winter in the garage this season should have held onto my wood stove a little longer.
My conclusion, I bought a $1000.00 bone
 
mustangs1133 said:
Well after reading other posts and checking out my stove settings from what I learned here on the forum.... here are the results.
First, I would like to tell everyone here on this forum that answered my call for help thank you.....what a valuable resource this forum is.
My stove arrived set to 161 mode D.
I changed it to 641 mode C
End result is I still own an air conditioner.
Brought home a Raytec thermal laser gun from work and at 7 7 feed and blower I get 73 degrees out of the left side of air blower and 64 degrees out of the right side blower.
The very top that is usually very hot to the touch on my other 25 is warm on the left and cold on the right.
Gonna be a cold winter in the garage this season should have held onto my wood stove a little longer.
My conclusion, I bought a $1000.00 bone
Click to expand...

Did you talk to Mike or are you just venting because you bought a used stove that doesn't appear to be working?

Tell us exactly what you did to clean the "used" stove you bought before you put it in service?
 
Are you suggesting the stove is used judging by the price he paid? No idea what these stoves go for new.
 
Mustangs1133, don't sweat it too much. I don't have an Englander but Mike seems to take care of people here. It's probably something stupid or a simple warranty repair. Can't you just return it to HD and grab another?
 
SmokeyTheBear said:
Did you talk to Mike or are you just venting because you bought a used stove that doesn't appear to be working?

Tell us exactly what you did to clean the "used" stove you bought before you put it in service?
Click to expand...

Hello,
The stove is brand new as I stated in an earlier post (copies of receipt available upon request).
I bought it at Home Depot 2 weeks ago for $1099.00 and the Oak for $197.00 just as I did 4.5 years ago for the stove I use to heat my home currently.
I did contact Mike after getting nowhere with Englander today due to an all day busy signal.
Mike sent me an email and asked me to call and if number was not busy dial his extension and leave him a message and he would get back to me.
Well I tried that and the tech support line did actually ring about 15 times then I got a busy signal so I was not able to contact anyone.
The only salvation is the great information I got from this forum and tried the recommended settings.
So to all the stove is not USED if you were wondering!
So at daybreak I'm thinking about diggin a little hole with my CASE and burying the little box of junk in my field, and I might also, just maybe before I go buy a BRAND NEW Harmon, I may light a fire on the covered up hole I dug for it..... I would think that should be alot hotter than the stove ever got in my garage.
Now that's venting....lol
 
1) I can pick the stove up tomorrow after 3 so hold off with the heavy equipment.
2) It's Harman ; )
 
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P38X2 said:
Are you suggesting the stove is used judging by the price he paid? No idea what these stoves go for new.
Click to expand...

No I didn't see the fact that the second stove was from HD this was stove #2 and is in his garage. My mistake on thinking it was used. If he is getting a decent airflow out of the stove then I'd say he should verify that the heat exchanger (the impingement plate is in the stove and properly seated as it is part of the exchanger).

If there is little or no air flow coming from the stove I would look for the convection blower's squirrel cage to be plugged up, or be blocked by something, or the fan not running at speed.

It is also possible that the convection air paths after the blower had something stuck in them at the store (also that might also explain the messed up settings). But kind of hard messing those up with the stove not plugged in.

ETA: And one more thing verify that the stove actually accepted the changes to its setting because a low burn air of 6 (if the stove didn't accept the changes) would likely send a lot of heat up the flue if things weren't right with the heat exchanger.

ETA2: And the low burn settings affect more than just heat range 1 & 2 on some models and it is dependant on the year of manufacture.
 
My buddy has an Englander. Not sure what model but it came from HD around 7-8 years ago. From day one I thought the convection blower output sucked compared to my Harman. So did he. About a month after he got it he claims he cleaned the convection blower which was PACKED with shredded black hair like material, like the black material that's stapled to the underside of furniture. He has no dogs, cats or bears in his house. I initially called BS on his story cause it sounded absurd but he has no reason to lie.

As it turned out, mice or some sort of animal must have built a nest I there. Must have come that way from HD or the warehouse before it made it there.

Might wanna check that area.
 
I'm gonna state the very obvious, but two stoves of the same (or different) models are going to act very differently depending on the room temp, weather outside, insulation, windows, air infiltration, etc.

There have been long threads on this, but the output temp of a pellet stove is dependent mostly on the input temp. I had a pellet stove in my insulated garage and it used to take me many hours of full bore to get the garage up to a comfortable level. I doubt the output air was ever much above 80, although I never measured it.

No doubt a Harman may be more efficient in terms of MPG. But that does not totally solve the question of how many BTU's it will take to get that garage (or room) up to X temp on X day.

If it were me, I'd experiment with what a "known source" of heat would do so I could do the calcs. For instance, if I had a 20,000 BTU Kerosene heater or other such thing, I'd try it and see what it did on a cold night. At least this way I could get an idea of the heat load - long story there, but worth taking into account. Burning a pellet stove like the Englander probably gives you 4500 BTU into the room per pound of pellets- maybe less. So if you are burning a bag in 8 hours, that would be 40/8 or 5 pounds per hour - 22K BTU or so. That was just about enough, after many hours, to keep my attached and insulated 20x23 garage bearable.
 
webbie said:
I'm gonna state the very obvious, but two stoves of the same (or different) models are going to act very differently depending on the room temp, weather outside, insulation, windows, air infiltration, etc.

There have been long threads on this, but the output temp of a pellet stove is dependent mostly on the input temp. I had a pellet stove in my insulated garage and it used to take me many hours of full bore to get the garage up to a comfortable level. I doubt the output air was ever much above 80, although I never measured it.

No doubt a Harman may be more efficient in terms of MPG. But that does not totally solve the question of how many BTU's it will take to get that garage (or room) up to X temp on X day.

If it were me, I'd experiment with what a "known source" of heat would do so I could do the calcs. For instance, if I had a 20,000 BTU Kerosene heater or other such thing, I'd try it and see what it did on a cold night. At least this way I could get an idea of the heat load - long story there, but worth taking into account. Burning a pellet stove like the Englander probably gives you 4500 BTU into the room per pound of pellets- maybe less. So if you are burning a bag in 8 hours, that would be 40/8 or 5 pounds per hour - 22K BTU or so. That was just about enough, after many hours, to keep my attached and insulated 20x23 garage bearable.
Click to expand...
 
Ok so now it appears after running for about 2 hours in mode C and 641 it is putting out a decent amount of heat....yeah!
Let me ask the obvious does the mode setting run hotter the lower you set it? meaning is A, B mode hotter than C,D?
I really do not know alot about these settings due to the fact I have never changed my other stove settings since it was installed over 4 years ago the only thing that I replaced on that stove was the bottom feed motor once 2 years ago.
The last thing I want to do is over fire the stove but if it requires a higher setting due to its location could someone explain the code settings to me and the issues if any of a higher setting.
Now due to the fact that know one knows me here on the forum (newbee) I really do not get pissed off easily and as usual I take everything in stride...so for those who may of thought I was venting I really was not but I can admit I am truly disappointed in the performance of this stove compaired to my other one.
I will check out the blower and see if there is anything in there and look elsewhere for any other obstructions....thank you for the advise and quick responses their invaluable.
Also I was not really gonna bury it in the field it too friggin cold out there....Mark
 
Did you contact Mike Holton through the phone # he sent you via "conversations" at the top of the page? He is the Senior Tech at Englander and should be able to get you squared away.

If there really is a problem with the stove, it's under warranty and I'm sure Englander will make it right.
 
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