In January, 2013 I bought an Englander 25 PDVC to replace a Whitfield stove that came with my house and finally died (when it was freezing, right). Part of that decision was because it was readily available and the exhaust was the exact height as the Whitfield (and looking to avoid using the electric heat), I ran to Home Depot and picked one up. We ran it as much as we could until I was able to get it adjusted correctly (Initially the Englander on its lowest settings would cook us and ate copious amounts of pellets; and the top auger would jam constantly (almost daily)). That and 80% of the time the damn thing wouldn't light on the first or sometimes even the second try. What a pain in the cushion.
The summer passes. In the fall we started using it again, with only a few hiccups and far less aggravation. Get to mid November and I come home from work to find my wife had turned the thing off. She eventually told me that she was "watching it burn" and noticed that more often than not, that while the fire was burning exclusively on the wear plate, the flame at the rear would curl back and burn into the auger tube. I wasn't exactly thrilled, but didn't think it was really much of a problem as long as we monitored it. From that day forward she insisted that it only be ran when we were home, and mostly in the room. She was terrified that the thing was going to burst into flames and kill us all. I didn't either agree or disagree with her (I've learned when to keep my mouth shut). From mid November to the beginning of March we only used 5 bags of pellets and paid RG&E a ton of money for electricity (she kept the electric heat at 73). Sigh.
Skip forward to September, 2014 and she tells me she wants to get a new pellet stove. Ok. So the following Saturday its off to stove shops we go. She eyeballed Lopi, Avalon, Harman, Quadrafire, Kozi, Napoleon, Enviro, Breckwell, and probably 10 others I can't remember. She asked the poor man at the stove store a quarter of a million questions a minute and wanted to see all of them in operation. Of course they couldn't possibly run all of them in the store, she settled to only look at what was running. Lopi, Harman, and Quadrafire. He had to shut them all down (we had lunch while they were shutting down) and return to the store so he could turn them all on while she squatted in front of each one and stared like a demented lunatic while each started up and stabilized. She watched, and watched, and watched. I wanted to gouge my eyes out. Then we had to go through the daily, weekly, monthly, etc. maintenance. Then she wanted to leave and "think". Fine. She did some online reading, asked everyone with a pulse if they had a pellet stove, what kind, if they liked it, and anything else she could think of. Most of them were happy to brag, others looked as if they might call the cops. Or run like hell.
The following Saturday morning we stepped into the stove store promptly at 9:00 when they opened. I expected the guy working there to lock himself in the bathroom refusing to come out until she left. But he didn't. Like a trooper he smiled. He must have had a really good time the night before to be that cheerful. Especially after being interrogated for several hours the week before. Of course we had to watch them all start up again. Finally she stood in front of the Lopi stove an announced she liked that one the best. I was standing in front of the Harman. We had reached an impasse, sort of. She chose the Lopi because she said she refused to take the side of the stove apart to empty the "dust box". As if she ever cleaned either of them before. Well, the dust box thing on the Harman and the rotary disk on the Lopi that guarantees there is no chance of a burn back. Right. So I relented and let her have what she wanted. Again.
So far we've burned nearly a ton of pellets. She's comfortable leaving it on when we're sleeping, and when we're not home, but not all day when we're at work. Yet. She cleans it too!
At the end of the day (here comes the real answer) she's thrilled with not doing much with it all week other than feeding it and the 10 minutes it takes on Saturday to clean it a bit better. The Englander had to be cleaned almost daily, except for the time we never used it.
I strongly urge anyone considering buying a pellet stove to give it serious thought. In the beginning everyone says "oh, I won't mind having to clean it more often" (lies) and for the first couple weeks that might be true. But eventually you'll want to step away knowing that if you're busy every now and then that the thing isn't going to pile ashes up to its nostrils.
Don't get me wrong. The Englander stove was great at heating, but a super pain in the ass. As far as their customer service, its great that they're available, but honestly I just wanted something that worked with little hassle.
With the Lopi, I push the "start" button and walk away knowing it will light every time without fail, and that the ash pan only needs to be emptied every 3 weeks. Not bad eh. I've never had to call customer service and have them help me adjust anything. It just works and is very "plug and play". And really good at throwing out heat too. Lots of it, without chewing 40 pounds of pellets in 12 hours. As an afterthought, this one makes 200% less noise. No more blasting the television. I'm surprised we didn't get brochures for free hearing tests or cheap hearing aids.
If you can, spend the extra dollars and get something that's more user friendly and reliable. If you don't, chances are in a couple years or less you'll be on the hunt for something more user friendly anyhow.
As with everything else, you absolutely do get what you pay for.
Sorry for the really long post. I'll do my best to not let it happen again.