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New England Pellet LLC. Enfield/Suffield Ct.

Post in 'The Pellet Mill - Pellet and Multifuel Stoves' started by paulslush, Oct 18, 2008.

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  1. gw2kpro

    gw2kpro New Member

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    I wonder why NEWP continues to choose to do business with NEP when it's fairly well established that NEP is blatantly practicing unethical business practices. Knowing what they know, this is who they are choosing to be the "face" of their products?

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  2. johnnywarm

    johnnywarm Minister of Fire

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    I wonder why NEWP continues to choose to do business with NEP when it's fairly well established that NEP is blatantly practicing unethical business practices. Knowing what they know, this is who they are choosing to be the "face" of their products?[/quote]


    Contract maybe? he probably has a contractt that says they need to deliver his pellets on time or they break the contract
  3. Wet1

    Wet1 Minister of Fire

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    I think they realize that if they stop the supply to NEP everybody that has not received pellets up to this point will get screwed. ;)
  4. Wet1

    Wet1 Minister of Fire

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    I went back and corrected my mistakes, I must have missed that one. Thanks for pointing that out. I'll make sure NEP LLC is referenced on the news. :)
  5. pianoguy

    pianoguy New Member

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    :vampire: I have also contacted the AG in CT. & MA. I am sending steve a demand letter under the 93A law in MA where he may be ordered to pay double or triple damages for fraud or breach of contract. This guy should be hung. We put out our heating money for a new pellet stove and pellets last May. Now we have to buy oil or food??? It will be summer before any Govt Agncy does anything. I also believe NEWP does have a responsibility to consumers as they are obviously aware of the situation.
  6. newf lover

    newf lover Minister of Fire

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    Unless NEWP is going to be able to deliver pellets to you, I don't know how much control they have over the situation. It would be like me ordering a Nintendo Wii from Walmart, and then thinking Nintendo could do something when Walmart doesn't deliver. The aggravation and anger should be directed at New England Pellets, not NEWP.
  7. Panhandler

    Panhandler Minister of Fire

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    Just a thought, if this company has pellets on site as I have read on here, isn't there a local court or magistrate that one could go to? If a person has proof that they paid for a product, the business has said product onsite and won't deliver, can a local authority help?
  8. johnnywarm

    johnnywarm Minister of Fire

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    i might need go go by there tomorrow.i'll take a pic if theres anything there.
  9. splash

    splash Member

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    We entered into a small contract with NEP at the beginning of the year that gave him a certain amount (in tons) of Warm Front pellets to distribute without territory restriction. He has received all allocated Warm Front pellets. He continues to receive up to three trucks a day of our New England Premium Wood Pellets that we manufacture at our Schuyler, NY facility. The contract states that he is only authorized to sell that product in certain areas, not MA/CT. We are not withholding pellets from him. And we always caution and never recommend that any of our dealers sell product that they do not have on hand.
    Alyson Hotaling
    Customer Service Representative
    New England Wood Pellet, LLC.
    P.O. Box 532
    Jaffrey, NH 03452
    (603) 532-9400 ext. 111
    www.pelletheat.com[/color][/color][/quote]

    So I was told by the office clerks that they sent trucks to the mfg. and were not getting pellets; that there was a fire last week at the mfg.; and that I would have my pellets at the end of this month (based on the town I live in).
    What language is this that Alyson said: "The contract states that he is only authorized to sell that product in certain areas, not MA/CT."

    What does not MA & CT mean? He lists those states on his web site? Who is authorized to sell product in MA & CT?
  10. johnnywarm

    johnnywarm Minister of Fire

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    So I was told by the office clerks that they sent trucks to the mfg. and were not getting pellets; that there was a fire last week at the mfg.; and that I would have my pellets at the end of this month (based on the town I live in).
    What language is this that Alyson said: "The contract states that he is only authorized to sell that product in certain areas, not MA/CT."
    What does not MA & CT mean? He lists those states on his web site? Who is authorized to sell product in MA & CT?[/quote]


    You need to record your telephone conversation's.
  11. splash

    splash Member

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    I have a copy of the letter mailed out last winter/spring 2008 signed by Rick Carbonneau, owner New England Pellet North Operations. The pre-buy price listed $205.00 per ton with deliveries beginning in mid August. They even offered to do split deliveries on order of 4 ton or more. They go on to say that they anticipate prices to increase in early May. This letter isn't any good for the issues that we all have now.
  12. splash

    splash Member

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    My name is Alyson and I work for New England Wood Pellet, LLC [NEWP] I just wanted to make it clear that we are not New England Pellet and we regret the continuing confusion over the name. We understand all of the consumer criticisms of New England Pellet's customer service, or lack thereof. And we always caution our dealers not to sell product that they don't already have.
    For the record, NEP was allocated a certain amount of our Warm Front pellets to sell and has received its entire allocation. He continues to receive up to three trucks a day of our New England Premium Wood Pellets from our Schuyler, NY facility to distribute in his authorized territories. We do not have extra pellets to sell to NEP just because he may have oversold. And to clear up any confusion, the fire that we experienced in Jaffrey, NH had no bearing on NEP's shipments, as they don't take product from Jaffrey.
    I do not know the status of his customer orders; I do not know when you will receive your personal order because I do not work for New England Pellet in CT. If this makes me "useless," so be it. I have contacted Steve Z. multiple times in an attempt to help his consumers receive their pellets that they paid for months ago. He stated that he completed his residential deliveries and is now only sells wholesale. He told me that if your city/town was not on his "service area" on his website, then your order would not have been accepted and your PayPal/Credit Card would have been refunded. So please check your accounts!
    It is easy to criticize/blame someone else when you are put in such a tough situation, but if you are going to do it, please criticize the right person and/or company. I will continue my efforts to help those who have personally contacted me. But disrespecting me when I’ve responded to your emails (in “cookie-cutter” format, as one may call it) and returned your phone calls is unwarranted.
    Sincerely,
    Alyson Hotaling
    Customer Service Representative quote)
    [i]Maybe we are better off dealing with the president & ceo and the owners than the CSR:
    Steven Walker
    President and CEO
    New England Wood Pellet LLC
    PO Box 532
    Jaffrey NH 03452
    603-532-4666
    www.pelletheat.com
    [/i]
  13. newf lover

    newf lover Minister of Fire

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    Sorry Splash, I don't get why you think it would be beneficial to continually contact New England Wood Pellet in New Hampshire. What do you expect them to do? They have no power over New England Pellet, except to not use them as a supplier next year. New England Pellet has your money, not NEWF. Do you expect them to load up one of their trucks and deliver them to your house because New England Pellet has royally screwed up? This is not their problem to fix, at least not the problem of people not getting their pellets. My guess is that they will no longer be doing business with them after they honor whatever contract they have with New England Pellet.
  14. tinkabranc

    tinkabranc Minister of Fire

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    Ditto!
    New England Pellets LLC in CT created this mess, not New England Wood Pellet in NH.
    You can't blame the manufacturer for what that dealer is doing. Alyson at NEWP was not
    required to contact this guy due to the complaints from HIS customers, but she did.
    She should be acknowledged for trying to help out even though it is not her problem.

    IF he stays in business, I would expect NEWP to drop him from their dealer list next year.
    He needs THEM, not the other way around
  15. shorti21

    shorti21 New Member

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    I'm curious as to who ordered what and when... and where they're located. I ordered 4 tons @ $205/ton on May 23rd and I live in Greenfield, MA. There are some people I've seen post that have gotten theirs... He's supposedly delivering mine on Saturday, which I doubt....

    For firestarter (I think that's who it was) does it show on that letter you received where they would deliver pellets by chance?
  16. shorti21

    shorti21 New Member

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    I'm curious as to who ordered what and when... and where they're located. I ordered 4 tons @ $205/ton on May 23rd and I live in Greenfield, MA. There are some people I've seen post that have gotten theirs... He's supposedly delivering mine on Saturday, which I doubt....

    For firestarter (I think that's who it was) does it show on that letter you received where they would deliver pellets by chance
  17. DiggerJim

    DiggerJim Feeling the Heat

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    The guy hasn't been truthful in any of this so why are you believing anything whatsoever about sending trucks, fire at mfg's etc? I think Alyson was pretty clear, NEP has already gotten all of the product he was authorized to sell in CT and MA from NEWP. That means if you didn't get your NEWP pellets (Warm Front label) from NEP, you're not going to. Best case is he's going to substitute something else. The only shipments he is getting from NEWP now are for customers outside of CT or MA (which would seem to be RI/NY most likely). He's not allowed by the contract he has with NEWP to sell those pellets in CT or MA. Not that I would expect him to abide by any contracts, but that's the situation as described by Alyson.

    Which means, NEWP is no longer involved in any way whatsoever with the pellets problems CT & MA folks have with NEP. He may have sold you NEWP pellets but he wasn't supposed to. He doesn't have them, he won't get any more of them and if he's been selling them to CT/MA folks, he's got FRAUD written all over the deal.

    If anyone in MA or CT gets a delivery from NEP I'd be interested in what they get. If it's NEWP pellets I'm pretty sure they'd like to know too because he'd be violating their contract. If it's Warm Front pellets then he's been holding out because they've been delivered to him for awhile and he's only now getting around to delivering to you.

    In any case, this guy smells like week old fish in a newspaper wrapper!
  18. splash

    splash Member

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  19. POTO

    POTO New Member

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    Shorti21 - I'm not to far from you and havent received anything except lots of lies. I am really trying to find someone with a copy of the webpage that had the original delivery area which at that time DID include our area.

    so if ANYONE has a printout of the Delivery area from last May or before or could at least help me find a website that might have cached the old pages from NEP ( I know they exist, I just cant find one) I would greatly appreciate it and it sounds like Shorti21 would also
  20. POTO

    POTO New Member

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    Do you have more info on this 93A and 2x 3x damages?
  21. Wet1

    Wet1 Minister of Fire

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    I have to make this quick, I just had surgery (PRK) on my left eye so I can't see much and I'm already in some significant discomfort...

    I left the house for 30 minutes this afternoon and came home to find the 5 tons of pellets I ordered lined up in the driveway. I guess the nice little conversation we had yesterday was well understood.

    The pellets I received today from NEP are not the "Warm Front" pellets I thought I was buying. I was sent "Green Supreme" pellets, which I believe are produced by NEWP. I don't care (I'm just happy this ride is over), but I thought some folks would be interested.

    [​IMG]


    So in the end I did get my 5 tons of pellets from NEP for $205/ton (delivered) as promised, but despite the price, I can't say I'd recommend anyone every deal with these BS artists. For all the folks still waiting, as long as NEWP doesn't cut his supply, I think he'll come through given enough time. Pushing all the pressure points seems to get some action, so put a lot of pressure on him...
  22. pianoguy

    pianoguy New Member

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    You can find the Chapter 93A info here:
    http://www.mass.gov/?pageID=cagoter...ontent&f=consumer_93A_demand_letter&csid=Cago

    There is always small claims court if you are not seeking triple damages...that court can only award you actual damages and is limited to two or three thousand dollars but you don't need a lawyer just file the papers ($25) i think. I have a brand new Harmon p61A and it looks like I won't be able to use it this winter as this Steve guy is obviously a crook and a liar. He reads this forum but doesn't have the guts to post an answer to any of us.
  23. DiggerJim

    DiggerJim Feeling the Heat

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    NEP was one of the vendors I contacted to purchase pellets from earlier this year. It is the closest pellet provider to my home and doing business with a local guy is something I encourage. However, I was unable to get a warm comfy feeling from the guy, had difficulty getting contact made, an immediate demand for payment with an uncommitted later delivery date when I finally was able to connect, etc. etc. I did a bit of research here and found the earlier thread about NEP and decided not to take Steve's "deal". Instead I went to another dealer somewhat further away where I had to pickup myself as he was not delivering to new customers this year (he did not have the capacity to deliver but he did have pellets in the warehouse). So I got mine even though they cost me a bit more and I had to do the work.

    As for any information I've provided in this thread, I'd suggest you review my posts a bit before suggesting that any of it was wrong or how long to wait etc. I have not prescribed any course of action for anyone else although I have pointed out where I believe I would behave differently. Please send me a PM with any you think I provided "wrong" information and I will do what I can to enlighten you as to why I believe I am correct.

    I have also attempted to point out when people have been blatantly wrong in who they accuse of bad business practices, poor service, etc (e.g. NEWP). I am a businessman myself, have owned and sold several companies (including a corn stove marketing, sales, & service operation) over the past 15 years and know the impact negative information can have, even if it is false (like NEP representing NEWP and NEWP being responsible somehow to "fix" NEP's customer problems). I have done that in the spirit of this forum where members share relevant experiences that may assist someone else. Obviously everyone here does not know how to run a business, does not know the avenues of recourse available when they've been badly served by a business and have on occasion in this thread been led astray. This forum helped a lot when I was researching stoves, installation info, pellets, etc. Some of us believe that karma would require us to do what we can to pay a bit back to those who helped us.

    As Edmund Burke said, "All that is necessary for the triumph of evil is that good men do nothing".

    That being said, who are you?

    Why are you involved in this thread?

    What are you doing about helping people extricate themselves from this mess?

    What are your qualifications for providing commentary or questions?

    How long have you been involved in the pellet or corn stove industry?

    A short resume or curriculum vitae would help the rest of us decide whether your contributions, whatever they may be, have any value.

    Thank you for your concern about my qualifications, I look forward to your answers to the questions I've posed above.

    In the meantime, have a cheery day.
    Jim
  24. splash

    splash Member

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    Go to www.Mass.gov
    click the tab entitled 'For Residents"
    click 'Consumer'
    click 'Consumer Services, Rights and Protection'
    click 'Basic Guide to Massachusetts Consumer Protection Law'
  25. pianoguy

    pianoguy New Member

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    Hey Splash...your computer clock did not set back an hour...you're an hour ahead of us :)
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