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New England Pellet LLC. Enfield/Suffield Ct.

Post in 'The Pellet Mill - Pellet and Multifuel Stoves' started by paulslush, Oct 18, 2008.

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  1. iceman

    iceman Minister of Fire

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    from when i spoke to him a long time ago, i got the impression that it was only the lady himself and one other even taking the orders... he said this is how he saved everyone money and kept cost down by only having a warehouse (basically someplace he rented for the pellets)
    i know if i was one of the people waiting to get pellets i would be pissed as well....(maybe) but had nothing gone wrong he would be a hero... but now that it has he is an azz.... i can only imagine how hard he might be working to get pellets while the other line is ringing ticking someone off cause he isn't answering...
    from what i havr read ... yes he could have handled things diff. but that is hindsight, monday morning quarterback etc...he is delivering pellets from what i have read here... obviouslyhe is having a hard time...and he is doing it for the price he quoted..
    like i said earlier... see if you can pick them up.. it may benefit you to get together as a group and work something out,... i believe he just can't deliver fast enough as well as the pellet crunch we had over the summer has screwed him...
    see if you can get your money back!
    i have been on both sides of something like this..
    i wonder how the people at pelletsales did ... if they met their promised dates.. just curious
    i placed an order for wood in april was told may , was called and told june.... then called and told that they would honor the price but the logging company ran into so much rain state would not let them in the woods .... was told i will not get wood until dec!!!
    all this to due demand because oil was so high .. now its 2.30 gallon may people will switch back at these prices which will ease supply
    i am sorry for all of you that are pissed and waiting... b ut if you get it for the 210 price he was advertising its a helluva lot cheaper than the 300+ pellets are now

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  2. tinkabranc

    tinkabranc Minister of Fire

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    I didn't get caught up in this mess but you are comparing apples and oranges.

    Some of the differences you ask?

    Pelletsales stopped taking orders for a while when they got too far behind.
    Pelletsales answers their phones and responds to emails in a timely manner.
    Pelletsales has never charged my cc until my pellets were on the truck.
  3. johnnywarm

    johnnywarm Minister of Fire

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    :snake:
  4. techsol

    techsol New Member

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    I guess if your not involved, the locked in , paid for orders that were taken in May or earlier, promised for late June shipment, and then outright lies , when you did get an answer, are insignificant to someone not vested in the situation.

    Prices rose after orders were placed. Oil companies like F&S;in Waterbury take $1million dollars of "pre-paid" orders then walk off with the cash. These are all too close to the home situation.

    Any business doing business with these practices deserve all the negative publicity, press and retribution of its customers and business community.

    Believe in fate? It catches up to you just like doing the right things in business and life!
  5. techsol

    techsol New Member

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    PS: My 5 tons to be delivered in Thomaston, the driver said he was doing next on Friday at 12:30 when he was leaving.....

    Not delivered

    Not delivered this weekend

    Called today and was told you got 7 tons , take them to there yourself!!!!?????? Told them to check the address its a different order

    She when and talked to Steve and he said they'd be delivered today.....GUESS WHAT!!!!!!

    Yep, no crap, what a surprise ..... Still waiting!
  6. iceman

    iceman Minister of Fire

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    apples and oranges yes
    however they are a much bigger company and it seems they ran into so of the same issues
    and i am sure if your phone was ringing all day eventually you get frustrated and dont answer either.. just look at how long this thread is and this is prolly not even 5% of the people calling!! He made a mistake period thats it... i just hope he can get the pellets delivered before it really gets cold...
    but like i mentioned before... this guy was WAY cheaper than anyone ...
    so he didnt have enough staff to answer phones and emails that was how he was going to save everyone money...
    charging your card seems to me that he was new/ and didnt want to take a loss..
    looks like he will lose a lot business next but seeing how long this thread is....
    wonder how many people ordered that dont visit us...
    i would bet he is trying to deliver 30000+ tons and can only get truckloads from new england pellet of 22 a truck hell say 10000 and got 4 trucks a week how long would it take to get to 10000?
  7. iceman

    iceman Minister of Fire

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    just called to inquire whats going on and a lady explained they were trying to meet the demand and they were promised shipments from companies which came late and not what they bought.. inothers words everything went wrong.. they are not accepting orders anymore effective 11/1/08 they are just trying to fill them
  8. tinkabranc

    tinkabranc Minister of Fire

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    No excuse, they are running a business. They should have stopped accepting orders two
    months ago if they had that much of a back log.

    If they are too small to handle the huge mess they created, it is time to suck it up and
    broker out some loads to trucking companies to get the pellet deliveries out.
    They should be delivering loads as fast as the suppliers can get them to him.

    Feel bad for him?? I do not.
    I feel bad for the many many customers that paid months ago and still don't even know if their pellets will
    show up before winter gets into full swing.
  9. DiggerJim

    DiggerJim Feeling the Heat

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    But pelletsales dealt with it in a radically different way. They actually talked to their customers, they didn't charge the credit cards, they stopped taking new orders. Wow, how about that for a novel business approach - don't sell something you don't have and don't take people's money when you can't get them what they bought.
    He didn't make a mistake, he made dozens, hundreds of them. Every single time he told someone they were getting their order "this week", every time he told someone he wouldn't charge their card until they shipped while knowing the charge had already been processed, every time he deleted the emails without answering...he was making "a mistake" over & over & over again.

    How many of those calls would have not been made if he were up front and honest? The calls are because he didn't answer the phone, because he lied about deliveries and charging for product before delivery. As people have noted, they've had to call dozens of time. So, if he was overwhelmed by the phones ringing it was because he was getting dozens of times more calls than he would have had he just been straight with people.
    He wasn't new - he's been in business for over a year. Besides, that justifies fraudulent business practices? You seem to have an incredibly low ethical threshold for the businesses you deal with. Hope it works out for you.
    Are you suggesting that the business he loses here isn't material because lots of other people haven't read this so can still be suckered?
    Maybe, but logistical planning is part of owning a business. At best he's a lousy businessman and should close the doors. At worst he's a crook and should close the doors. In either case, he probably should get the heck out of the business. Unless of course he believes in Barnum's old adage and figures there are still plenty of suckers left out there.

    Honestly, your ongoing defense of this guy smacks of some sort of relationship. Maybe you could suggest that he be a standup guy and fly right from now on. (Nice to see that 4 months after his business imploded he's decided to stop taking orders...if that's true in fact, hard to believe considering his stories' track record of honesty so far.)
  10. splash

    splash Member

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    Feel bad for him?? I do not.
    I feel bad for the many many customers that paid months ago and still don't even know if their pellets will
    show up before winter gets into full swing.[/quote]

    I feel bad for the customers. I had trouble with the previous owner last year. He delivered my pellets late in September (he initially said August); he didn't call before he delivered and thank God I was home or they would have been just dropped on the property. I wasn't going to order again through New England Pellet LLC but a letter came out that there was a new owner. I worked with Allyson last year on the problem I had with the previous owner. From what I read here, Allyson will be no help this year. I would like my pellets now; the heating season is here! From what I can gather, a friend of mine who ordered the same time I did but lives in another town, was phoned and told his pellets will be delivered Nov. 19. I hope mine come this month or I will have to find another supplier. I will NOT order any New England Wood Pellets next year and I don't care who the distributor. I am done with the company. One bad apple ruins the bunch!
  11. kbd627

    kbd627 Member

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  12. sharkbait106

    sharkbait106 New Member

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    This thread is soooooo long I don't know where to post. I called the distributer in nashua new hampshire and a women called me back the next day, she told me she would speak to the distributer and took my name and number. She told me there two different companies completely but she would see what she could do because npllc is a distributor for them. Newengland pellet finally called me with a date of 11/21/08 and I ordered 4 tons in mid may. My friend orderd 4 tons in mid July and already received the 4 tons, don't figure. They told me there are alot of people who orderd in may as well. Originally last month I was told only 2 people were ahead of me and I would get them soon. I went down there and I wasn't even scheduled on there board! It will be better to order somewhere else next year even if it cost abit more not to have to go through this crap. I would like to order some other place and have them delivered right then next year.
  13. Wet1

    Wet1 Minister of Fire

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    I've absolutely had it with these mother f^@$ing c@*k s^@&ing;AH's. I am so sick of calling these people, being ignored, and being lied to (over and over again), that at this point it's a damn good thing I don't have anyone associated with this company standing within a mile of me. I was tied up yesterday, but I'm sitting down today and contacting anyone that might be of help. I have to go in for surgery tomorrow and hopefully I should not be down long. When I'm back on my feet, I'm going up there and having a nice one on one with this mother f^@&er;.

    Sorry about the language and aggression, but I've absolutely had it with the evasiveness, lies, and deceit from these scam artists! :mad:





    BTW Ice, it certainly sounds like you're in bed with the owner. You might want to quit while you're ahead...
  14. kbd627

    kbd627 Member

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    Contact Atty General Blumenthal and WTNH 8 in the story last night they are looking for more victims: http://www.wtnh.com/dpp/news/news_wtnh_colchester_pellet_problems_200811032217
  15. techsol

    techsol New Member

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    Just posted BBB and inquiry into AG now!


    The TV report is unbelievable!
  16. Wet1

    Wet1 Minister of Fire

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    I've been in contact with Alyson on and off for several months. Nice girl, but useless when it comes to addressing this problem. Folks can try contacting her, but you'll likely get the same cookie-cutter emails and possibly a phone call from her explaining how there's nothing she or NEWP can do (although, delivering pellets to the jackazz in question would be a real good start). Guess what Dorothy, the jackazz IS an authorized dealer for YOUR company, NEWP IS endorsing this azz-clown both directly and indirectly, and it IS indirectly your responsibility to take care of these customers who are buying your product through your dealer and you are letting these people get royally screwed!

    I can tell you I will never ever buy another product from any company called "New England Pellet" anything!
  17. geek

    geek Minister of Fire

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    this comment from the lady that reported it to channel 8:

    "If you look at his web site, it shows that the prices are a lot higher now, which means he is getting more money for the ones he is getting in," Everett said. "So why should he bring ours?"

    I think she nailed it down.....

    ..
  18. splash

    splash Member

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    I can't find a price on his website. I understand they are no longer taking orders but they not delivering the orders that they have. It has cost a lot more not only in $$s but aggravation for shopping with him and taking the unbelievable price that he offered last summer. We would have been better off to pay a little more per ton from some place else and have our pellets at the beginning of the heating season. By the time I expect to get my pellets, we will be two + months into the heating season. I had a ton stored, thank God, but if I don't get my pellets by the end of November, I will have to buy some. Boycott New England Wood Pellet and New England Pellet LLC (they are legally related regardless of what is said).
  19. tinkabranc

    tinkabranc Minister of Fire

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    Please define how they are legally related so I can understand how NEWP should
    take the hit for this screwed up mess this guy created.

    NEWP has no choice but to allocate their shipments to ALL of their distributors to be fair, not
    just send everything they have to this one dingbat because he continues to take on more orders
    for product he cannot deliver.

    Note: ice stated they only stopped taking orders as of this Saturday
  20. Wet1

    Wet1 Minister of Fire

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    Okay, I have just contacted the Attorney General, BBB, plus the Channel 3, 8, 30, and 61 news teams. I will contact the Hartford Courant newspaper next...

    Below is a link to contact info for the above:
    http://www.hearth.com/econtent/index.php/forums/viewthread/25743/P88/#282290

    Please keep in mind the AG needs your complaint in writing.


    I STRONGLY ENCOURAGE EVERYONE TO CONTACT THESE PEOPLE, THERE'S STRENGTH IN NUMBERS!
  21. Pelletluvr

    Pelletluvr Member

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    Wow. Some pissed off people. I feel sorry for those who have money tied up in this, but the pellet manufacterer has no legal liability in this mess at all.
    My father went to their warehouse and picked up his own. Rent a truck,(if you don't have one) and pick them up. And if I were you, I'd find another source for next year.

    BTW, I quit burning my pellets for now, and found heating oil for $2.36. More cost effective at this time. I'll save my pellets.
  22. DiggerJim

    DiggerJim Feeling the Heat

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    Unfortunately I think you're correct. NEWP's options are to sue the guy for possible trademark or servicemark infringement because his poor business practices are negatively impacting the value of their franchise but since he's got a valid State of CT business license they're not likely to prevail - NEWP needs to register their corporate name in all states to get protection from these type of folks. The other option is to stop selling to him which won't get anyone any pellets. They're like DelMonte selling canned corn to Stop & Shop -- if S&S;dents all the cans, tears the labels, doesn't have them for advertised sales, etc. it's not something DelMonte can do anything about short of not selling S&S;their canned corn. When Stop & Shop doesn't have the advertised corn, the raincheck comes from Stop & Shop not from DelMonte. Ultimately the solution is for the state to shut these clowns down.
  23. techsol

    techsol New Member

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    I'm not familiar with the "LLC" legal set up but the very interesting and "coincidental" thing is the Bags of pellets from them have New England Pellets LLC pinted on the bottom of the bags in 1 inch big letters.

    Could be a different state name convention in LLC legal mumbo jumbo or it could be linked.

    Anyone need a picture? Has anyone else seen it?
  24. tinkabranc

    tinkabranc Minister of Fire

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    Maybe this was the intent for customers to think they are one in the same.


    Company name is New England Pellet LLC.

    NEWP is New England Wood Pellet LLC which is printed on the bags

    Attached Files:

  25. Wet1

    Wet1 Minister of Fire

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    Okay, I just received my first call from one of the news stations, they would like to come out and do an interview this week.

    The ball is starting to roll folks, please contact all the links I gave above!

    BTW, I'm still waiting to hear back from NEP L.L.C.... Amazing how I can send an email to a news station and get a call back within minutes, but I've called NEP LLC about 25 times over just the last week and still no response, never mind the 100+ calls before that!
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