Quadra-Fire Deliveries

Picked up my CB1200 Saturday, installed Tuesday, still waiting for door.

I got a call from a dealer in MA who said he expects the stove to be shipped to him on Dec 4th and I would hear from them right after Oct 1st with an install date. It's simple what every the install date is I have no control of all I ask is for honest communications. I wish I had enough $$$ to get into the business I certainly would offer better customer service.

Just curious -- when did you order your Mount Vernon AE?

Im not sure if any one has posted the letter sent to Dealers on Sept 2nd but here is there shipping schedule by order date.

http://www.enchantedfireside.com/Client_Letter.pdf

So I read the delivery timeframe notice and it states due dates based on model based on order date.... my dealer is telling me that they're delivery dates are being impacted based on historical sales of individual Quadrafire ... am I getting a line from my dealer, or is that being left out of this communication on purpose?

Wow you should open your own stove shop I got more info from you than the dealer. Thanks for the info it puts some sense to this madness...

We purchased a Castile insert and my dealer is saying from beginning of 2009 to June 2009. We purchased mid-July. Yet, the letter from Quadra-fire listed in the link from Enchanted Fire is for projected date of Early 2009. For the most part, it appears my dealer is telling the truth since the dealer did say the freestands were coming in quicker and the bigger stoves too. I heard the 1200s are coming quicker because they're being produced in China. Personally, I prefer mine which is suppose to be produced here in the U.S.

Has anyone received dates from their dealers that differ from the letter listed here? I would assume mine should match the Enchanted Fire dealer since we also purchased from a Massachusetts dealer.

I ordered my Mt Vernon AE insert on June 3. Finally received a call last night telling me it has arrived at the store.. WOOO HOOOOO, can hear my oil man crying already!!

Well my install date is tomorrow for my Castile insert ordered in early June. I spent some time this weekend updating the outlet next to the hearth from a two prong to a properly grounded three prong. I also ran an 18/2 thermostat wire from the hearth to an interior wall in my living room. Snaking the wire took me a few frustrating hours but I figured the installers would just slap it right next to the stove. My last chore is to pop up on the flat roof near the chimney tonight and blow off any leaves and debris. Hopefully I don't get any last minute calls with bad news, it's been a long long wait!

I think you'll be pleased with the guys that do the install. They did a good job with my AE freestanding unit. Good idea to run your own thermostat. They were not prepared to install mine the way I wanted them to but the were able to install it cleanly across the room on an interior wall with some help from me.

When they were here I asked them if the inserts were delayed and they said that they were. I'm glad you're finally getting your's installed.

Good luck.

Ordered Santa Fe insert in early July was told various delivery dates mainly around late August. Needless to say that did not happen still waiting with the only promise being given now is that I'm the next on the list.

/Bob

Looks like it won't be much longer.....being next is better than being last.

I ordered a Quadrafire Castille pellet insert in Willow on June 21st. If I am reading the shipping schedule in the 9/2 letter correctly, my dealer should already have that stove. Instead I am being told by the dealer that my stove won't be available for at least a month.

Does anyone know if the 9/2 letter from Quadrafire is the latest up date they have given to their dealers? Is there later info, or am I just being conned by this dealer?

BTW, The dealer is "Finest Hearth & Home" in Yarmouth , Maine. Is there anything about these folks that I should be wary about?

I talked with the dealer last week and you have to go to their web site and see the most upto date information. The link above is for the old letter. I ordered mine on 7/18 and they told me January then. The schedual say's January and when I taked with them that was still the plan.

I showed my Dealer that document from Quadrafire ... He said he never had seen it before.

I talked with our dealer last week and they stated that the problem was that Qaud produces stoves at a ratio of 1 freestanding to 1 insert. In reality people are buying 1 freestanding for every 3 inserts. So the problem lies with Quad not reacting, changing, their mfg. facility to meet the customer demand.

I dont know about their service today but 10 years ago when I built my house, I purchased a gas fireplace from them. I installed it myself.
It came in with a scratch on the painted surround. It was a PITA to get them to order some paint, their follow up service sucks!
They blew me off three times. I also had to go back to get some other parts which they ordered incorrectly. I priced a pellet stove from them but decided to buy a Harman. Of course I am still waiting on my stove too. Maybe you will have better luck.

Probably going to jinx myself.......but I have a Quad Mt Vernon AE porcelain mahogany insert ordered in June scheduled to be installed tomorrow in Eastern CT.....stove shipped from WA on 9/25 and arrived at the dealer 10/1. Stove was purchased from a dealer in Central CT. It has been a long ordeal....almost a comical story in retrospect. I'll share all the details and pics in the next few days once the install is complete.

We ordered a Mt. Vernon AE on 6/11 and were told to expect delivery on 8/19. That date came and went but the dealer got a revised date from Quadrafire of 10/24. He said we are fourth on his backorder list with the first arriving on 10/21. I dont' understand how Quadrafire allocates shipments to their dealers. It sounds like many who ordered after use have already recieved their stoves.

This thread is so long it must be some kind of record. Quadrafire and their band of slimeball dealers should be ashamed of themselves. I hope in the end all their bad behavior comes back to bite them on their ass.

With their poor performance by Quadra-Fire and their dealers they must be on the board of directors for AIG...

Ordered 1200 Insert on 6/26/08. Still not in yet. Everyone else getting theirs?

Ordered july 6 being told first week of december

My Mt Vernon was installed last week on 10/8, ordered June 13, arrived early July but was cracked so "re=ordered" about July 8th or so. Just trying to find a few free minutes at home so I can post with the entire story and some pics.

My stove was finally installed on October 1st. The install went well and I am pleased with the unit so far. I would highly recommend running the thermostat wire ahead of the install. It was pretty clear the install guys were not prepared to snake the wires where I wanted it. It was well worth the wait but I feel for those of you who are still waiting. It was a really frustrating five months but I feel in hindsight that my dealer did the best they could. Thanks to everyone and good luck to those still holding on.