Hey folks! I had a new Vermont Castings Dauntless stove with the catalyst installed mid-October. This is my first wood stove, so at first assumed some of the issues I was having were operator error, but have gotten to the point where I basically can't use the stove anymore. The service department at the dealer I purchased from was booked out pretty far, so they won't be here until next week.
We had a chimney liner installed in our chimney, and our draft is excellent. Here are some of the problems we have experienced so far:
Not sure what the service folks can even do to try and "fix" the brand new stove. It's just really frustrating and I've got two people in the house with asthma that have not had a good time since buying this stove.
What should I be aware of when they come to work on it? Thanks!
We had a chimney liner installed in our chimney, and our draft is excellent. Here are some of the problems we have experienced so far:
- Backpuffing with catalyst engaged
- Over-firing catalyst
- Smoke pouring out of the griddle when we open to reload
- Smoke pouring out of the front door when we reload
- Constant smoke smell in the house with damper closed (with and without the catalyst)
- Recently, smoke smell in the house with damper opened.
- Glass turns black almost immediately and doesn't burn away
Not sure what the service folks can even do to try and "fix" the brand new stove. It's just really frustrating and I've got two people in the house with asthma that have not had a good time since buying this stove.
What should I be aware of when they come to work on it? Thanks!