This is a four month old stove.
Three weeks ago, I noticed that our catalytic thermometer range had gone from within the painted inactive/active zones to at the coldest straight “south” and will heat more than 360 degrees around when I have it ripping. Not sure what happened?
then two days ago, we noticed that the thermostat has sort of done the same thing. Instead of stopping at either end of the swoop, it takes nearly two rotations to hit the ends of the range. Also, the damper doesn’t seem to be actually coordinated with the spinning. The flame goes up and down at random times throughout the two rotations so we have no clue when the damper is open or shut except for guessing.
Our fires have been going out in six hours, and I haven’t seen the cat glow for days, despite the fire at times being very very hot.
The bypass is opening and closing properly.
Any ideas?
I also noticed that we didn’t get the stove registered for warranty. Does anyone know how mean BK is about that? Even if I wanted to, the installer didn’t fill out the information they were supposed to. I’d love this to be covered.
Three weeks ago, I noticed that our catalytic thermometer range had gone from within the painted inactive/active zones to at the coldest straight “south” and will heat more than 360 degrees around when I have it ripping. Not sure what happened?
then two days ago, we noticed that the thermostat has sort of done the same thing. Instead of stopping at either end of the swoop, it takes nearly two rotations to hit the ends of the range. Also, the damper doesn’t seem to be actually coordinated with the spinning. The flame goes up and down at random times throughout the two rotations so we have no clue when the damper is open or shut except for guessing.
Our fires have been going out in six hours, and I haven’t seen the cat glow for days, despite the fire at times being very very hot.
The bypass is opening and closing properly.
Any ideas?
I also noticed that we didn’t get the stove registered for warranty. Does anyone know how mean BK is about that? Even if I wanted to, the installer didn’t fill out the information they were supposed to. I’d love this to be covered.