I purchased a castle serenity pellet stove and this video is the outcome . Due partly to covid and unforseen illness from my professional installer the warranty was out of date but it was never even turned on until installed . They would not help me at all ! No castle trained service technicians in my area . I submitted to them another paid techs invoice that the stove was found defective in their opinion and no help .That was after they asked me to get it . They lied alot and told me they would help me but would not return calls .They told me they would reimburse me for my techs fees which they did not . hunk of junk !
Castle Serenity Stove Shooting Flaming Pellets Do not buy
- Thread starter Gregbear
- Start date
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Not sure what I'm looking at, is this a recording of a recorded video playback? Where are flaming pellets coming from?
rich2500
Minister of Fire
2 causes for that problem are either your exhaust blower is running to fast or the run of your exhaust vent is to short or a combination of both. Adjust the voltage for the combustion blower down as far as you can but still maintain a lively flame. The other thing is at least a 5 ft. vertical rise in the exhaust run which you should have either way in the event of a power outage.
There is over a 6ft rise inside the home that then extends out wards just over 3 ft . The exhaust blower has been adjusted down as well as the air flow opening below the burn pot adjusted in many different configurations . Atthe lower settings the unit would actually overheat and then shut down . All along there would be the same issue . Yes there was some decrease but not nearly enough to fix the dangerous issue .
Exactly the video was too big so this is my quick version of scaling down the video . They are coming from the exhaust outside the home hitting the ground and staying lit .
Ssyko
Minister of Fire
Reduce the voltage for the combustion motor, that will slow it down some. Close the damper for the intake. Then open it enough to keep a good active flame.
how long did the stove sit before your turned it on? Warranty is from date of purchase not date from when supplier received it... Sounds/looks like you have not totally figured the operation and settings of your stove. Lots of people own this stove with no issues.
Wow u could type that but could not answer the questions... I just did a search seen one post with similar issue that was a easy fix... everything else was similar issues to other stoves and people learning how to use them properly....
I asked u simple questions, pointing out when warranty starts.
I asked u simple questions, pointing out when warranty starts.
johneh
Minister of Fire
johneh
Minister of Fire
It is not helpful just stating a fact
People are trying to help him and it
seems he only wants his money back
Hent's Buyers Remorse
Just my nickels worth (we don't have pennies in Canada )
I expect nothing . zrock a one minute search on google shows me this
www.hearth.com
and then this
www.hearth.com
and then this
www.hearth.com
and this and theres way more but i dont have time ...
https://www.hearth.com/talk/threads/castle-serenity-lots-of-ash.157734/ .....
sparks and glowing ash...too many?
I know the concern for sparks has been covered here and I was reassured that it was completely normal to see the sparks blowing out the exhaust. However this past month the fire department was alerted to a potential fire hazard from caring folks who happen to drive by when the sparks were...
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Sparks from chimney Castle serenity...
I get some sparks from the chimney on my castle serenity, and at high elevation in northern New Mexico I worry about starting a fire. I know I should fashion an external control for the incoming air, but I crushed t-12 in December and accessing the slide is difficult. My question is about...
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Castle Serenity - lots of ash
I've been using my Serenity for about 2 weeks now and am surprised at the amount of ash I'm getting. Granted it's not the most super deluxe high efficiency stove you can get but my ash collector was almost full after 2 bags of (hardwood) pellets. Friends of mine have used a pellet stove for...
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https://www.hearth.com/talk/threads/castle-serenity-lots-of-ash.157734/ .....
Washed-Up
Minister of Fire
Did you try what Ssyko suggested? We were all “new” to pellet stoves at one point and found this forum....I’ve been fortunate enough to have the ambition to learn as much as I can about mine, much like most here.
Sorry but 3 threads is not a huge issue especially with 3 of them being over 5 years old and the issue solved... Have you even tried any of the suggestion's here or in those posts.. Did you do your research before buying you would have seen those posts... You still cannot answer the simple questions i asked you just keep posting things trying to condemn the stove.. Sucks when you have issues with something but to me you just seem to want to complain about it instead of answering questions from people that are trying to help you and solve the issue
SidecarFlip
Minister of Fire
Not me. I'm here because my other forum went bust. I started out with IBC about 30 years ago., but then I'm a corn burner anyway.
Washed-Up
Minister of Fire
Yes we know you’re special
And yes I’m joking/busting yer balls
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