Castle serenity

Loganp27 Posted By Loganp27, Jan 3, 2018 at 3:19 PM

  1. Loganp27

    Loganp27
    New Member 2.
    NULL
    

    Jan 3, 2018
    1
    0
    Loc:
    Michigan
    flame goes out when switching from ignite to heating.. stove is cleaned and all wires connected.. trying to get hold of the company.. customer service is terrible
     
  2. Eternal10

    Eternal10
    New Member 2.
    NULL
    

    Jan 8, 2018
    12
    4
    Loc:
    SE PA
    Actually they are known for great customer service. Probably just very busy do to the extreme cold.
     
  3. wayn

    wayn
    New Member 2.
    NULL
    

    Nov 27, 2016
    6
    0
    Loc:
    Vermont
    +1 - while I may not actually like what they say (like when they say these units are built in China and they are having QC problems with them now...) I have to admit they are prompt and quite willing to discuss... probably IS due to being busy. I suspect there aren't too many folks in their tech service department.
     
  4. Eternal10

    Eternal10
    New Member 2.
    NULL
    

    Jan 8, 2018
    12
    4
    Loc:
    SE PA
  5. rich2500

    rich2500
    Minister of Fire 2.
    NULL
    

    Nov 19, 2005
    1,164
    504
    Loc:
    Berks County PA.
    If this had been posted in the correct forum maybe it would have been seen and folks on here may be able to help.
     
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