I think the OP was wondering if over 24 hours is unreasonable......
Smoky is cranky because he cant take his Zumba classes anymore......
The fact is, in most places, this time of year (Im talking stove shops here), they are often too busy to reply right away (I will take money walking thru the door every time over a vague email query). There usually wont be someone who is sitting at a terminal with the express job of answering emails as they come in. I will offer up our place as an example. Cold just hit.....we are currently dealing with folks, as you can imagine, who havent cleaned their stoves and are wondering why they didnt start when they wanted them to, folks who didnt order pellets and wonder why they cant get them delivered today, and stoves that are actually broken, both under warrantee and not under warrantee, and the walk in business as well. Now, there are two folks here who deal with emails. I am one of them....BUT one of my pellet drivers got sick this week, so, I found myself driving our delivery truck, from 7am to 5 pm all week (we cant, with this cold, push pellet customers off who ordered and paid ahead of time due to a driver being ill). I find it somewhat difficult to quote things via phone or email when I am driving a 62000 lb truck on the roads, but I guess that isnt an excuse. The other person that does the email stuff does it as well, but understand that he cannot sit at the machine all day either.....he's got customers, etc. I have to think that most mom and pops are the same...as well as stove shops.....I know you are gonna say answer them on my own time, after hours, buuuuut, well, when ya work weekdays AND weekends both doing this, after hours one of the last things you wanna do is work some more.....you want to spend time home with your family....maybe eat a meal, maybe even sleep.....and yes, its da truth that we are literally only closed 8 days per year. It might be difficult to understand if you dont work weekends and weekdays, but you cherish your time off when you can get it........
Flame on!