I posted an issue I was having on the forum and within minutes I got replies from fellow members (Imacman and slvrblkk). Mike Holton from Englander contacted me within an hour of posting. Now what other company has service like this? None! Best service period. Problem not resolved yet but not urgent. I will let you know when and what I had to do to fix my problem next week when I talk to Mike. Thanks to the members, this forum and Mike from Englander. Best purchase I made in a long time.