Two true stories about our local lumber yard hardware store. I am on my third home remodel in ten years. I have spent at least 120K there in that time. I am having windows delivered, so I call and ask if they can throw 3 straight 2X6X16 boards on the truck. They show up warped, and I need straight for the roof overbuild. I figure I will use them somewhere as blocking or something and I drive the 25 miles to the store. I pay for 3 more board and drive around back to pick them up. I am told that I have to take the first 3 boards in the stack regardless of condition. Store policy. I explain that I had spend 12K in the last thirty days there and think they can sell me the boards I need. Nope. I tell them to f off, call the cops if they want and pick out 3 boards and leave. Another time I need 9+' long 2X6's and drive in. They are out of 10' boards, so I say I'll take 16' boards if they will cut them so I can haul them. No problem at the counter. I go around to the yard and explain the problem to the yard man. He tells me his panel saw will only cut up to 8' boards. I explain the math to him, and he shows me the tape measure on the saw. He insists he cannot cut a board over 8'. This goes on for a while until I slap myself on the forehead and say I screwed up. I reallly need 6' boards. The yard man tells me he can do that, and proceeds to cut the 6' boards. When he fininshes, I try to show him I now have 10' boards, but he cannot grasp the concept.