Harman fireplace insert will not come out

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Nachey

New Member
Nov 7, 2020
2
Pa
My stove insert will not come out without pulling the entire insert with it. I have watched every how to video. When i unlatch the stove at thbottom on bith sides the insert should come out. When i pull it it does jot slide out it moves the entire assembly. I cannot see where it is stuck to the frame. Any suggestions?
 

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Sorry, the rail kit isn't shown in your pic.
Are the latches completely opened?
The end of the latch has to be out of the hole in the frame.
It's hard to tell from your pic.