The King 40 is getting close to being functional, but my installer has run into a snag. The adapter in the ceiling support that should join the exterior stainless steel to the black double wall does not fit snuggly to the double wall.
I sent pictures to the dealer, who contacted the supplier Olympia Chimney Canada, or Ventis, or SBI - not sure how they structured. They note that the box should come down further through the ceiling, but seem confused why the adapter isn't coming through the box more.
It looks like it's through as far as possible, and the exterior pipe is very snug, but on the double wall side it's very loose and only goes about an inch deep. It's like the adapter is an inch too short on the double wall side. The double wall is definitely the correct orientation and fits the stove adapter on the other end well.
Any ideas what's going on here?
My installer will give them a call tomorrow and try to see if he can get some more detailed instructions about how the parts are supposed to go together because their instructions aren't providing any clues.
I sent pictures to the dealer, who contacted the supplier Olympia Chimney Canada, or Ventis, or SBI - not sure how they structured. They note that the box should come down further through the ceiling, but seem confused why the adapter isn't coming through the box more.
It looks like it's through as far as possible, and the exterior pipe is very snug, but on the double wall side it's very loose and only goes about an inch deep. It's like the adapter is an inch too short on the double wall side. The double wall is definitely the correct orientation and fits the stove adapter on the other end well.
Any ideas what's going on here?
My installer will give them a call tomorrow and try to see if he can get some more detailed instructions about how the parts are supposed to go together because their instructions aren't providing any clues.