I started a thread a couple of weeks ago (https://www.hearth.com/talk/threads/45363/) because after dropping my splitter at a service center for a cracked weld on the wedge I got a call back saying it would not be covered under the warranty because the service guy informed the manufacture the splitter looks to have been abused.
The splitter in question is a Huskee 28 ton with about 7 cords run through it. The service center was Peach Country Tractor in Richwood NJ. Now, before I took it there I spoke with the guys at Speeco and they told me to bring it in and have it replaced since as of October they don't ship parts to homeowners. When Peach Country told me what he told the Speeco guys I called Speeco and they told me they would get right back to me. After seeing photos of the "abused" wedge they told the service center to go ahead and replace it under warranty. This is one of the reasons I bought the Huskee, support.
Well about 2 weeks go by and I figure I better call and see what's up with my splitter. A worker answers and says Dan, the head guy is busy and asks what he can do for me. I ask about the progress of my splitter and he informs me they had to order a new beam because they split mine trying to force the wrong wedge on which was sent by mistake.
At this point smoke starts coming out my ears and I ask to talk to Dan. Dan comes on the line and I ask about my splitter. He tells me he is still waiting on the wedge. I ask why he is lying to me. He insists he is waiting on the wedge. Then I inform him his worker told me the beam was damaged trying to install the wrong wedge and ask why he is lying to me. He says he's not lying and he is in fact waiting on the right sized wedge, oh and a beam. Then I let loose asking how he felt after trying to deny my warranty claim by saying I abused the splitter when in fact I could not come up with one way a splitter could be abused, (until now) and to top it off they abused the splitter trying to fix it. His reply was "calm down your getting a new beam" to which I replied " there was nothing wrong with the beam when I dropped it off". No apology was offered. The only positive thing they did was not hesitate to replace the beam. It only was a half inch crack that would not affect a thing and could have been easily repaired.
I still can't imagine what they did to split the lip on that thing but I do know now how it is possible to abuse your log splitter, take it to Peach Country in Richwood NJ.
BTW the guys at Speeco were top notch through the whole thing. They stand behind their product and customers. I would definitely buy from them again.
The splitter in question is a Huskee 28 ton with about 7 cords run through it. The service center was Peach Country Tractor in Richwood NJ. Now, before I took it there I spoke with the guys at Speeco and they told me to bring it in and have it replaced since as of October they don't ship parts to homeowners. When Peach Country told me what he told the Speeco guys I called Speeco and they told me they would get right back to me. After seeing photos of the "abused" wedge they told the service center to go ahead and replace it under warranty. This is one of the reasons I bought the Huskee, support.
Well about 2 weeks go by and I figure I better call and see what's up with my splitter. A worker answers and says Dan, the head guy is busy and asks what he can do for me. I ask about the progress of my splitter and he informs me they had to order a new beam because they split mine trying to force the wrong wedge on which was sent by mistake.
At this point smoke starts coming out my ears and I ask to talk to Dan. Dan comes on the line and I ask about my splitter. He tells me he is still waiting on the wedge. I ask why he is lying to me. He insists he is waiting on the wedge. Then I inform him his worker told me the beam was damaged trying to install the wrong wedge and ask why he is lying to me. He says he's not lying and he is in fact waiting on the right sized wedge, oh and a beam. Then I let loose asking how he felt after trying to deny my warranty claim by saying I abused the splitter when in fact I could not come up with one way a splitter could be abused, (until now) and to top it off they abused the splitter trying to fix it. His reply was "calm down your getting a new beam" to which I replied " there was nothing wrong with the beam when I dropped it off". No apology was offered. The only positive thing they did was not hesitate to replace the beam. It only was a half inch crack that would not affect a thing and could have been easily repaired.
I still can't imagine what they did to split the lip on that thing but I do know now how it is possible to abuse your log splitter, take it to Peach Country in Richwood NJ.
BTW the guys at Speeco were top notch through the whole thing. They stand behind their product and customers. I would definitely buy from them again.
