Hi All,
I bought a Napoleon Pellet Insert (NPI-40)about a year ago now from Zoobler. It seemed to look nice and work very well in the beginning, but has always burned pretty dirty. We have to clean the pot and window daily.
About a month and a half into use, we started to have a ton of problems, and I mean bad, major problems. We had to replace the exhaust fan (the impellars were actually backwards and it was not exhausting properly), the blower dial burnt out, and we had to replace the convection fan twice. The customer service at Napoleon was atrocious and they were pretty much blaming us for their quality problems. The bearrings were going bad on the fans and they were all making horrible, horrible noises. I am still waiting for reimbursement to the tune of $400 on two of the fans. The season is winding down now, and we are using the stove much less, but we seem to be ok, at least for now. I'm really afraid one of these fans will go bad again and then I will be out another $200 without warranty. I really wanted to return the whole stove and replace with another, but the seller and manufacturer refused to give me a refund for the stove, despite thet fact that I had 3 bad blowers and another issue within 3 months. The manufacturer also refused to extend my warranty.
I was just wondering how everyone is making out now with these stoves. Have your problems been resolved if you were having any, or have you been running this for months and been actually having good luck? Would love to hear some feed back.... Thanks,Kim
I bought a Napoleon Pellet Insert (NPI-40)about a year ago now from Zoobler. It seemed to look nice and work very well in the beginning, but has always burned pretty dirty. We have to clean the pot and window daily.
About a month and a half into use, we started to have a ton of problems, and I mean bad, major problems. We had to replace the exhaust fan (the impellars were actually backwards and it was not exhausting properly), the blower dial burnt out, and we had to replace the convection fan twice. The customer service at Napoleon was atrocious and they were pretty much blaming us for their quality problems. The bearrings were going bad on the fans and they were all making horrible, horrible noises. I am still waiting for reimbursement to the tune of $400 on two of the fans. The season is winding down now, and we are using the stove much less, but we seem to be ok, at least for now. I'm really afraid one of these fans will go bad again and then I will be out another $200 without warranty. I really wanted to return the whole stove and replace with another, but the seller and manufacturer refused to give me a refund for the stove, despite thet fact that I had 3 bad blowers and another issue within 3 months. The manufacturer also refused to extend my warranty.
I was just wondering how everyone is making out now with these stoves. Have your problems been resolved if you were having any, or have you been running this for months and been actually having good luck? Would love to hear some feed back.... Thanks,Kim
