I might be a little bias on this subject.. The customer wants some Dura-Vent double wall stove pipe. First he tells me he needs 6" chimney. We talk about his project and find out that he wants to hook his stove to his existing chimney. OK we are moving forward. After asking what type of chimney he has we determine it is a class A chimney with a support box and that it is 6".
Ask him what brand of class A chimney is in his home. He does not have a clue what brand it might be but he got it installed by the local handyman. Does he know where it was purchased? Yes the local big box store. Since we live in the area I know what brand of chimney they carry. It is brand X I explain to him that Dura Vent DVL pipe needs to use their connector at the support box. Now what?
I explain that there are other Double wall stove pipes on the market that do not require a connector like Dura Vent and can be hooked up to his support box. We are moving forward again. Then he tells me that he well need 2 - 90 degree elbows also. I ask him why he would use two 90 degree elbows to hook up to a ceiling support box. He says because it is not a straight shoot from the stove. OK I tell him about using 45 degree elbows instead. Thinks that sounds like a good idea. We figure what is needed. the total comes to $389.00.
He tells me that sounds like a lot of money for some pipe. So I play along and tell him I will take 10% off. Still thinks it is to much. He tells me he has to think about it and goes home.
Calls me two weeks later and asks me why the stove pipe he bought will not hook up to his stove. We talk for awhile and we find out that he does not have a stove adpt. and the pipe well not fit over the stove collar. Next he tells me that the one foot section and the 45 degree elbows do not offset enough to reach his support box. I tell him he needs A slip pc. I should remind you this was all in my bid for the pipe.Tell him what he needs. He orders it online.
So after 3 weeks he gets it all installed after another phone call to us.
So what did he save maybe 40 bucks in the end and alot of frustration.
Even if I would of had to order that pipe he would of had it in three to four days. It took him a month by time it was all said and done with returns and reordering. He could of been up and running in 4 days with my bid. All to save $40.00
Ask him what brand of class A chimney is in his home. He does not have a clue what brand it might be but he got it installed by the local handyman. Does he know where it was purchased? Yes the local big box store. Since we live in the area I know what brand of chimney they carry. It is brand X I explain to him that Dura Vent DVL pipe needs to use their connector at the support box. Now what?
I explain that there are other Double wall stove pipes on the market that do not require a connector like Dura Vent and can be hooked up to his support box. We are moving forward again. Then he tells me that he well need 2 - 90 degree elbows also. I ask him why he would use two 90 degree elbows to hook up to a ceiling support box. He says because it is not a straight shoot from the stove. OK I tell him about using 45 degree elbows instead. Thinks that sounds like a good idea. We figure what is needed. the total comes to $389.00.
He tells me that sounds like a lot of money for some pipe. So I play along and tell him I will take 10% off. Still thinks it is to much. He tells me he has to think about it and goes home.
Calls me two weeks later and asks me why the stove pipe he bought will not hook up to his stove. We talk for awhile and we find out that he does not have a stove adpt. and the pipe well not fit over the stove collar. Next he tells me that the one foot section and the 45 degree elbows do not offset enough to reach his support box. I tell him he needs A slip pc. I should remind you this was all in my bid for the pipe.Tell him what he needs. He orders it online.
So after 3 weeks he gets it all installed after another phone call to us.
So what did he save maybe 40 bucks in the end and alot of frustration.
Even if I would of had to order that pipe he would of had it in three to four days. It took him a month by time it was all said and done with returns and reordering. He could of been up and running in 4 days with my bid. All to save $40.00