I have pacific energy spectrum and found cracks in the upper inside front corner welds. I was wondering how many people have dealt with this and what was the outcome dealing with pacific energy. Any information would be appreciated. Thanks
Pacific Energy cracks inside upper front corner welds
- Thread starter Antghunter
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The first step is with the dealer. They should come out and document the issue and escalate it to PE if it is found to be a warranty defect.
Would it be possible to post some pictures of the firebox and of the cracks?
Would it be possible to post some pictures of the firebox and of the cracks?
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I sent pictures to dealer as requested. They got back to me and said they would need to do a draft test on my woodstove, charge me $250.00 and drill a hole in my double wall pipe to do it. I refused. He then told me that PE was not going to warranty my stove.
The good news is that both cracks don't appear to be too serious. If they get attention soon they can be rewelded. The first one looks like a weld failure. Where is the second one, the air wash diverter??
Did the dealer install the stove and flue system? $250 for a draft test is painful. Would they accept you doing a draft test with your own manometer? It's not a complicated test. Should be less than $50. It's best to have the dealer on your side so try to be polite and patient.
Can you describe the flue system? How tall and is it straight up or out the wall and then up?
Did the dealer install the stove and flue system? $250 for a draft test is painful. Would they accept you doing a draft test with your own manometer? It's not a complicated test. Should be less than $50. It's best to have the dealer on your side so try to be polite and patient.
Can you describe the flue system? How tall and is it straight up or out the wall and then up?
The first batch of pictures was the left side. The first picture in this batch is the upper right side. The second picture is the door flange where the crack from the weld ran down to from the upper right side (first batch of pictures) I purchased the stove, all piping and had them do the install. I did all this to protect my invest when I purchased it. I have approximately 15 feet off piping straight up in a 1300 sq foot house. To say I’m disappointed with the response from PE energy is an understatement. I own two pacific energy wood stoves and have supported them and recommended them for years and years.
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I understand the disappointment. The dealer needs to check for overfiring. That's why the draft test. IMO, with only a 15 ft flue, it's unlikely the issue is overdrafting. Ask if you can do the draft test and document it. If so, a manomenter is under $50.
Thanks, I’ll look into that. I am still interested in hearing from PE stove owners that have dealt with this situation. Do you know the history on weld failures in PE woodstoves?
Defects, both human and machine made, happen in any product. Overall, these stoves are simple, made with good materials, and robust. That said, it's a bummer when things don't go right and one has to deal with the issues. Hope you can get the dealer over and get it settled soon. FWIW, our stove is going on its 16 season and is doing well.
