Pacific Energy cracks inside upper front corner welds

  • Active since 1995, Hearth.com is THE place on the internet for free information and advice about wood stoves, pellet stoves and other energy saving equipment.

    We strive to provide opinions, articles, discussions and history related to Hearth Products and in a more general sense, energy issues.

    We promote the EFFICIENT, RESPONSIBLE, CLEAN and SAFE use of all fuels, whether renewable or fossil.
Sorry for the delayed response, I have been tied up with the holidays. I believe it is 2007 and looks just as good as the day I purchased it. All original interior parts exempt gasket replacements.
 

Attachments

  • [Hearth.com] Pacific Energy cracks inside upper front corner welds
    image0.webp
    326.2 KB · Views: 2
  • [Hearth.com] Pacific Energy cracks inside upper front corner welds
    image1.webp
    235.6 KB · Views: 2
Ok since it's almost 20 years old, even though it looks like it's been well cared for i think i personally would not really expect it to still be warranted.

The Dealer and PE response is not great that's for sure, but at this point i'd be looking at handling that repair myself even though i don't weld. I could forge weld it probably if it only could get on the anvil. Ha.
 
On the other hand, using the phrase "lifetime warranty" raises expectations and is generally interpreted in one unique way...
 
  • Like
Reactions: bigealta
On the other hand, using the phrase "lifetime warranty" raises expectations and is generally interpreted in one unique way...
Is the lifetime warranty on the entire stove? or just certain parts?
And i bet there must be exclusions like overfire?

Yes i agree if you market as "lifetime" than you should honor that.
I don't know how anyone could actually offer a lifetime warranty in good faith.

I was just saying i would be disappointed but the hassle factor would get me to just get it fixed on my own.
And i would most likely not buy a new or used stove from them in the future if that happened to me.
 
  • Like
Reactions: stoveliker
Yes.
Though the marketing folks who call a 10 year warranty "lifetime" should be in jail...