Today I serviced a insert and when I first looked inside the customer had cleaned out all the ash really well, great I thought, I hate it when people leave all their ash in there. Then I looked up and the baffle was missing and I was like 'wow, she even removed the baffle for me'. No such luck.
This insert is on an exterior masonry chimney with only about 14' of stack. The nice older lady tells me she's been burning it this way for a decade on her previous sweeps recommendation. She recalls the insert not working for her at all with the baffle in it and this was the solution provided to her. I don't know that she even still has the baffle. But even if she did her mind is made up not to use it. As a mere whipper snapper and a new sweep she wasn't taking my word for it not being proper. Also in this conversation it comes to light that her neighbours have complained to her about her smokey chimney. There was no convincing her to put the baffle back in, she was certain it wouldn't work. I talked at length with her about it. No dice. The sweep that had her remove it said she needed to because of the way the wind curled over the hill above her?
Also the company that installed this insert thirteen years ago on her main floor informed her that they wouldn't install a similar insert in her basement because they were certain it wouldn't work? I'm really questioning if that was recalled properly?
The chimney was fairly dirty with some sign of a smallish chimney fire near the cap, but certainly I've cleaned many dirtier chimneys. Liner was in good shape and came out really clean. She gets it cleaned every year.
My main question would be if there is any kind of a hazard burning without the baffle in place? I tried every which way to convince her to give the baffle a go and she's not doing it.
This insert is on an exterior masonry chimney with only about 14' of stack. The nice older lady tells me she's been burning it this way for a decade on her previous sweeps recommendation. She recalls the insert not working for her at all with the baffle in it and this was the solution provided to her. I don't know that she even still has the baffle. But even if she did her mind is made up not to use it. As a mere whipper snapper and a new sweep she wasn't taking my word for it not being proper. Also in this conversation it comes to light that her neighbours have complained to her about her smokey chimney. There was no convincing her to put the baffle back in, she was certain it wouldn't work. I talked at length with her about it. No dice. The sweep that had her remove it said she needed to because of the way the wind curled over the hill above her?
Also the company that installed this insert thirteen years ago on her main floor informed her that they wouldn't install a similar insert in her basement because they were certain it wouldn't work? I'm really questioning if that was recalled properly?
The chimney was fairly dirty with some sign of a smallish chimney fire near the cap, but certainly I've cleaned many dirtier chimneys. Liner was in good shape and came out really clean. She gets it cleaned every year.
My main question would be if there is any kind of a hazard burning without the baffle in place? I tried every which way to convince her to give the baffle a go and she's not doing it.