Thanks HearthTools, I checked your website already. I saw that you did not carry the auger. Too bad, I do need the auger. I would LOVE to talk to Breckwell, but I left an email last Friday, left a voicemail Monday morning, and then left another email (to Ken) today. Nothing but static. I have been calling the Breckwell Tech Support all along, nothing but a recorded message: "we are busy with another customer....please leave a message". Too bad, it is really a darn good pellet stove!