I had a Regency ci2700 insert installed last season. I had three local highly rated stove shops come out and 2 independent sweeps chat over the phone and all of them said they don’t recommend insulated liners and they’ve never done an install with a block off plate. They looked at me like I was crazy when I suggested it and I told them everyone here on the forums recommended them. No dice. The installer I chose ran a 25ish foot non insulated flex liner up my masonry chimney and left six inches overhang above the top of the brick, underneath the cap.
From day one I had issues starting a fire and smoke pouring in when I added logs to an established fire. I’m no expert, but it isn’t my first stove, I came from a Quadra fire. It isn’t the wood, I split my own and know how long it’s been aged and I test it before firing it, 14-17% and I even used envi blocks at around 10% to make sure that wasn’t it. Besides the horrible burn times (6 hours with oak at slightly above choked off and catalyst engaged left me with sub 200 degrees after 6 hours), I couldn’t take the smoke pouring in. This was with me doing the slight crack, waiting 10 seconds, then slowly opening it, full air. They came out and chopped the liner level to the top of the brick. It fixed the difficulty in starting burn, but did nothing for smoke coming in with fire established.
Besides the issue with smoke pouring in during adding, there is a constant camp fire smell. It’s strong. It gives everyone in the house a headache. I bought a very expensive air cleaner and it fouled it up with smoke smell after two days. There is no visible smoke, just the smell. Everyone who has come over has mentioned it. I have to take a shower before bed and my entire upstairs smells like faint smoke, not fire smoke. I have a carbon monoxide detector there and it doesn’t sense any.
The company has been responsive and promises to get to the bottom of the issue, but they keep telling me a smoke smell is normal when burning wood. This is contrary to my other insert and everyone in my family who burns wood. A slight smell on startup or when refueling I get, but constant smoke isn’t right to me. Am I wrong? They’ve come out and checked the liner, the glass and door for leaks, and have said they have no idea what’s wrong.
Does anyone here have any ideas please? I don’t want to have this nice unit I can’t use. Is this amount of constant smoke smell normal? What can I have them check? Thank you for your help.
From day one I had issues starting a fire and smoke pouring in when I added logs to an established fire. I’m no expert, but it isn’t my first stove, I came from a Quadra fire. It isn’t the wood, I split my own and know how long it’s been aged and I test it before firing it, 14-17% and I even used envi blocks at around 10% to make sure that wasn’t it. Besides the horrible burn times (6 hours with oak at slightly above choked off and catalyst engaged left me with sub 200 degrees after 6 hours), I couldn’t take the smoke pouring in. This was with me doing the slight crack, waiting 10 seconds, then slowly opening it, full air. They came out and chopped the liner level to the top of the brick. It fixed the difficulty in starting burn, but did nothing for smoke coming in with fire established.
Besides the issue with smoke pouring in during adding, there is a constant camp fire smell. It’s strong. It gives everyone in the house a headache. I bought a very expensive air cleaner and it fouled it up with smoke smell after two days. There is no visible smoke, just the smell. Everyone who has come over has mentioned it. I have to take a shower before bed and my entire upstairs smells like faint smoke, not fire smoke. I have a carbon monoxide detector there and it doesn’t sense any.
The company has been responsive and promises to get to the bottom of the issue, but they keep telling me a smoke smell is normal when burning wood. This is contrary to my other insert and everyone in my family who burns wood. A slight smell on startup or when refueling I get, but constant smoke isn’t right to me. Am I wrong? They’ve come out and checked the liner, the glass and door for leaks, and have said they have no idea what’s wrong.
Does anyone here have any ideas please? I don’t want to have this nice unit I can’t use. Is this amount of constant smoke smell normal? What can I have them check? Thank you for your help.