well its been 2 weeks running awesome so I do think I can post that this major creosote issue is OVER! after changing door gasket and esp probe without any luck I called in this dealer I found on the Harman web site of dealers in my area. They weren't sure what it was that was causing this, so they went into changing out my burnpot, seeing that my burnpot is under a factory recall, I had the one with the 4 holes down low by the flame. I don't think the new burnpot did it but what did do the trick was a new burnpot gasket, mine was shot. The creosote did not go away instantly it would keep coming back even after scraping it clean, they told me that this would happen as it just needed to work out of the stove, I was totally skeptical and thought they were feeding me b.s. , however thats exactly what needed to happen, so for anyone out there with similar issue take note to check burnpot gasket.