So I have this manufacturer that reaches out every year to "get me on board" with all of their customers that need my services
They want me to sign documents before they can "legally" work with me or refer customers
Typically I refuse to sign anything and it usually ends until next year but this time it escalated to 4 back and forth emails....
In the end they said I was very unprofessional and they wouldn't let their customers use me because I'm not the type of professional they want representing them...they will find someone else
Any guesses what company this was? C'mon...lets play!
here's the latest excerpt:
They want me to sign documents before they can "legally" work with me or refer customers
Typically I refuse to sign anything and it usually ends until next year but this time it escalated to 4 back and forth emails....
In the end they said I was very unprofessional and they wouldn't let their customers use me because I'm not the type of professional they want representing them...they will find someone else
Any guesses what company this was? C'mon...lets play!
here's the latest excerpt:
Good morning Scott,
So and so forwarded your email over to me for review. I am a product technician of over 38 years, contributing author to several technical industry training manuals and product engineer here at so and such. Believe me, I know what it takes to be a good service tech in this industry. Ultimately I am the one here at so and such that decides if a service tech earns the right to be listed on our service provider network. We expect excellence in service and we look at more than just experience.
Your name was taken off our service provider list, not because of financial reasons, but because of attitude and lack of professionalism displayed. So and such has always set the standard in excellence of product and customer service and that includes a proper way of doing business that benefits our customers, dealers, service providers and legal standards.
Because we are subject to international review, states that are looking for more revenue, etc. etc. we have to expect that persons that we do business with uphold the minimum requirements for doing business. We get audited by individual states for resale exemption certificates from anyone that we sell to, therefore it is required to have on file a resale exemption certificate signed (no exceptions). We require a application to be signed by anyone we do business with so that we have the legal descriptions, proper contact people to protect us and you, and a signature that protects us should a business fail to pay their bills. It does not require any more that simple information and a couple signatures.
Our sales person was incorrect in her assumption that you did not need to sign the application. So and so was correct in her assessment on the need to correct this error.
Your attitude displays an indication that you are not on the level, that your customers will not be taken care of in a professional and manner of integrity and that you have a high risk of not taking care of your responsibilities. We need something better than that for our customers. This could have been avoided by your taking substantial less time than the degrading emails and signing the two forms and being done.
I would suggest that you reconsider beings we need techs with excellence and you need business. We could have a good relationship built on trust and professionalism. As the factory expert, I would be conversing with you and would expect substantially better communications than what you have exhibited. Maybe you are having a bad week. That can be fixed. If you wish to reconsider, please get with so and so, fill out the required paperwork and sign in all areas. Then this is done. If not, please do not consider that you will be doing business with so and such.