Hate to say this, but I truly believe there is a design issue. All that beefed up front on the inserts seems to put stress in these crack areas. Same spots in every case it seems, as is mine also. I had a certified union welder that works on buildings & super structures weld mine, and it still cracked at the face again. So you may get it welded, but keep an eye out for the cracks to return. I am disappointed in these issues and the way they are being handled. I love my insert, but having known this before I bought it, I would have bought another brand. If this was a cheap China pc of chit I would expect these issues, but these ain't cheap, and are supposed to be made with quality and pride. Remember the Auto makers recent nose dives causing them needing bailed out. That was largely do to letting quality slip, and costs rise. Sooner or later it is going to bite PE in the ass. Now is the time to go over and beyond. The only real way to save face and stand out, is to check each issues with each owner and if legit, replace the damn thing and show flying colors. Otherwise, we might as well have bought a VC. No offense to VC owners.