Any reviews available for the new Quad Trekker?

J Bone Posted By J Bone, Mar 9, 2019 at 3:38 PM

  1. J Bone

    J Bone
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    Jan 21, 2018
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    We are considering the Quadrafire Trekker for our new construction home. We plan to buy this summer or fall, and noticed that the Quad Mt Vernon E2 has been discontinued for the new Trekker.

    I found only 1 thread on this website about it, and was hoping for any other experience. I know the poster in that thread was complaining about the poor Bluetooth connection.

    We'd originally considered a Mt Vernon AE - and may still do that - but I do like the idea of a wireless thermostat, since it seems better for "future-proofing" - i.e. I don't really want to run a wired thermostat if all new thermostats are going to be wireless in 5 years or so.

    Any help would be appreciated. Thanks!
     
  2. bob bare

    bob bare
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    Oct 31, 2013
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    The "trekker" appears to be a good energy efficient stove.It also "appears" it can only run off the short range radio signal reception,to the thermostat(bluetooth).There is nothing in the manuals to bypass this,if the communication goes down.For that reason alone,I would never own one.
     
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  3. J Bone

    J Bone
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    Jan 21, 2018
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    Bob,

    Thanks. That's a good point. I would still like the Mt Vernon AE, but not enthused about running wire in the wall for that old-school thermostat that it uses. But that's a trivial point, I guess.

    I would actually prefer a Harman, but the nearest Quad dealer is about 9 miles away while the nearest Harman dealer is 75 miles away. I would be worried about them not wanting to do any service that far away - or even if they did, they would charge an arm and a leg to drive that far.
     
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  4. bob bare

    bob bare
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    Don't have a problem with Quads,there are some I would own.I have a problem with the fact if the wireless remote dies,there is no "panel,control ,interface" to make the stove function,until the wireless unit can be repaired/replaced.
     
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  5. Wooden Head

    Wooden Head
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    Sep 14, 2009
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    I have had Skytech wireless thermostats for over 10 years and have never had a problem. Replace batteries every couple of years, before heating season.
     
  6. J Bone

    J Bone
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    Jan 21, 2018
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    Just FYI, my dealer didn't have a good answer simply because they haven't sold enough of the Trekkers for him to have an opinion/experience - which I completely understand since they're brand new.

    So, I contacted Quadrafire via their website, and they did reply (which is good, I guess), but all I got was form letter that re-directed me to their website (which was where I contacted them, so I clearly already had that info) and then requested that I contact my local dealer.

    I have to say that I'm disappointed in Quadrafire for their poor customer service.. If the wireless connection actually is a concern, they don't seem to care much about it.

    The other dealer in my town is for Lopi - maybe I will look into one of those...
     
  7. J Bone

    J Bone
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    Jan 21, 2018
    13
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    Loc:
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    Here's the email:

    You asked:

    My Question is Regarding: Your product line
    My Question is: I am looking for more information on the new Quadrafire Trekker pellet stove. I am in the market to install one this summer in our new construction home. We have a Quad dealer in my local area, but they don't seem to know anything about this new model. Specifically, I am interested in the wireless Bluetooth thermostat, since I have read comments online that the Bluetooth connection is not very good - and if that wireless connection is lost, then the stove ceases to function. Is that a concern? And if so, is this problem being addressed? This seems like a deal-breaker if this actually is an issue - is there a back-up control on the stove or something? Any information would be appreciated. Thank you very much.
    I am a: Consumer

    Our Recommendation is as follows:

    Please follow the link below to Quadra-Fire website. You can download the install/owner's manual for more specific details on the product. At this time we have just one control for the Trekker.

    https://www.quadrafire.com/products/trekker-series-pellet-stove

    https://www.quadrafire.com/products/trekker-series-pellet-insert

    We go to market for all parts, service, and sales through our authorized dealers. Your dealer is your best resource and can assist you with technical support as well as obtaining new parts if necessary. I have included a link below to find an authorized dealer near you.



    http://www.quadrafire.com/WhereToBuy



    http://www.fireplaces.com/WhereToBuy



    Thank you!
    Jocelyn
    Quadra-Fire Consumer Support



    Basically a cop-out answer...
     
  8. Cyb33r

    Cyb33r
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    Jan 3, 2019
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    I was seriously looking at the Trekker a couple months ago and found hardly any reviews as well. My Quad dealer said that if you are going to spend Trekker money that he recommends Harman stoves. They have a better feed system and are a very well built stove. Quad and Harman are owned by the same parent company. My Quad dealer did not stock Harman stoves but had access to them. I had two harman's installed and really like them. They are built like tanks compared to my pervious Quad and are much easier to clean. Just my 2 cents.
     
  9. J Bone

    J Bone
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    Jan 21, 2018
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    Loc:
    Washington
    Thanks for the information. I agree with your comments about the Harman, and I am seriously considering a Harman instead. The two concerns I have with Harman are 1) I'm not sure if the Quad dealer in my area will service Harmans or not - I will need to ask him, and 2) If you compare the specs of the Harmans and Quads side-by-side, the Quads are better. But that doesn't mean that that they are actually better in the end for the consumer...

    Thanks again. I may just buy a Harman from the dealer that's an hour drive away and just hope it won't need service. Maybe...
     
  10. Cyb33r

    Cyb33r
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    Jan 3, 2019
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    Loc:
    Idaho

    When you say Quads are better, Do you mean higher btu? I have an absolute 63 and a P68. Both put out way more heat (btus) than a trekker. I would encourage you to watch the maintenance videos on each stoves websites. Quads have to be shutdown daily dump the burnpot ash while Harmans can be done while the stove is burning. I hated scraping the Quad burnpot while the Harman takes 10 seconds.

    Just my 2 cents. I have owned brands this year. I had my Quad changed out for Harmans. My wife and I like the Harmans much better.


    Sent from my iPhone using Tapatalk
     
  11. bob bare

    bob bare
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    Oct 31, 2013
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    Gotta agree with everything Cyb33r says.I would own a Quad,certain models only,same with Harman.Biggest thing I have seen,over the last 3-5 years,seems what happens,the owner of the business gets certified,by HHT(the company that owns Quad,Harman,and quite a few more stoves),and they hire people to do installs/repairs,with very limited knowledge.Then,come spring,they lay these people off.Generally,the independent repair people seem to know more,and produce better results.HHT does not release service bulletins,updates,very little info at all,except to a dealer.So,then,you get some untrained guy,that has little experience,no knowledge of this info,sent out to fix a problem.All about the bucks.Used to be a Harman,USSC and Englanders tech helping here,and on the other pellet stove site,they are gone.Probably were forced to leave.HHT is digging a hole,to bury themselves in,like Cadillac did years ago_OK,that's my rant.Harman and Quad quality still seems to be there.Support is the issue.If I was going to pay big money for one of these 2 brands,I would pay for full install,and,require a signed contract from the owner of the business that I was purchasing it from,for service after the install,even if I had to pay a lawyer to write it up.Otherwise,buy the cheep stoves,install yourself,go through 2-4,and learn.Have a great evening.
     
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  12. J Bone

    J Bone
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    Jan 21, 2018
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    Loc:
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    All I was saying about the specs is that if you compare the Quad Trekker to the most-similar Harman - the XXV - the Quad's specs are better:

    Hopper capacity: 80lbs for Trekker, 65lb. for XXV

    Viewing area: 217 sq.in. for Trekker vs. 181 sq.in. for XXV

    Efficiency: 83.2% for Trekker vs. 77.5% for XXV

    Emissions: 0.74 g/hr for Trekker vs. 1.75 g/hr for XXV

    That data is taken from their respective websites. However, as a I mentioned in my last post - I acknowledge that these specs don't always tell the whole story - which is why I might be considering a Harman anyway.
     
  13. Cyb33r

    Cyb33r
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    Jan 3, 2019
    47
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    Loc:
    Idaho



    Comparing the Absolute 63 to the Trekker:


    Hopper capacity: 80lbs for Trekker, 72lb. for Absolute 63

    Viewing area: 217 sq.in. for Trekker vs. 154 sq.in. for Absolute 63

    Efficiency: 83.2% for Trekker vs. 83.2% for Absolute 63

    Emissions: 0.74 g/hr for Trekker vs. 1.4 g/hr for Absolute 63

    BTU rating: 51,000 btu for Trekker vs 61,800 for the Absolute 63


    I had a mt. Vernon which is similar to a Trekker and there is no way it held 80lbs of pellets. My Harman does hold close to 72 lbs.

    As i said earlier, the reason why i disliked the Quad was not the specs rather the cleaning took a lot more time and it had to be cleaned almost every day since I burn 2 bags a day in the winter.
     

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