Any reviews available for the new Quad Trekker?

PelletCarrier

New Member
If you are ever looking for troubleshooting info on your Trecker, just look up the Mt Vernon E2. They are essentially the same stove except the Trecker has the Bluetooth chip and thermostat. I haven’t had much trouble with the Bluetooth pucks yet, but they are pretty new. They did recall a few of the Bluetooth chips right after the launch but they took care of it pretty quickly.

Hi, I know this is an older post but I'm wondering if you or anyone who have experience with the Trekker have had issues with the Bluetooth Thermostat. You mentioned there was a recall, any additional information on that recall?

My parents purchased and installed the Trekker about a week ago. The Bluetooth Thermostat gives error code 3, which is of course not listed in any documentation/manuals. They've called tech support and they have no answers. I know nothing about the therostate except what I've read in the manual and am trying to help them out.

Heading to their house tonight to try and get it to work but would appreciate any advice. Thanks in advance!
 

WarrenZ.

New Member
Feb 10, 2020
17
USA
I had a brand new trekker installed Monday and immediately got error code 3. My dealer is going to send a tech over in a few days but he wasn’t concerned. He indicated a feed issue and some thing that is addressed during normal start up. If I hear more I will get back to you. I started a thread called “error code 3” that you are invited to read and leave input on to keep this all in one place.
 

WarrenZ.

New Member
Feb 10, 2020
17
USA
What I have been able to determine is this: the stove goes through a 45 second system test. At that time the blower will blow and various circuits are checked. If the test is passed the system will be “off” and you will be able to access the “manual feed” feature via the thermostat menu. If it does not pass all aspects of the 45 second system check you will get an error and the system will shut down. You clear the error by pressing the outer ring of the thermostat once quickly. If the error is not fixed however it will simply return.
 

JRemington

Minister of Fire
Nov 4, 2017
667
Belleville New York
All I was saying about the specs is that if you compare the Quad Trekker to the most-similar Harman - the XXV - the Quad's specs are better:

Hopper capacity: 80lbs for Trekker, 65lb. for XXV

Viewing area: 217 sq.in. for Trekker vs. 181 sq.in. for XXV

Efficiency: 83.2% for Trekker vs. 77.5% for XXV

Emissions: 0.74 g/hr for Trekker vs. 1.75 g/hr for XXV

That data is taken from their respective websites. However, as a I mentioned in my last post - I acknowledge that these specs don't always tell the whole story - which is why I might be considering a Harman anyway.
You might want to go to the EPA website and check the test results on those stated efficiency ratings.
 

WarrenZ.

New Member
Feb 10, 2020
17
USA
Hi, I know this is an older post but I'm wondering if you or anyone who have experience with the Trekker have had issues with the Bluetooth Thermostat. You mentioned there was a recall, any additional information on that recall?

My parents purchased and installed the Trekker about a week ago. The Bluetooth Thermostat gives error code 3, which is of course not listed in any documentation/manuals. They've called tech support and they have no answers. I know nothing about the therostate except what I've read in the manual and am trying to help them out.

Heading to their house tonight to try and get it to work but would appreciate any advice. Thanks in advance!
My brand new Trekker displayed the Error 3 upon initial startup and would shut down. I was advised by someone at Quad that the control board hadn't been programmed correctly and would have to be replaced. They sent my dealer a new board and it was installed yesterday. The Error 3 is gone and the Trekker successfully completed it's initial calibration and started right up. It's been running for the last day or so and is wonderful. The thermostat/control device is 18' away and works fine.

Here is a pic of the plate on the back of the Trekker. The official model number/name is "Mt Vernon E2-C / Trekker Pellet Stove".

IMG_1995.jpg