Enviro Milan wont stay lit - Burn pot full of pellets

I thought of this and if it is the issue I'm covered under warranty but the stove is only 6 years old, I really hope it would last longer than that.

 

This is an interesting idea. How do I shut these things off, just disconnect them? I assume the walls need to come out as well.

 

I have done anymore troubleshooting but I did take the walls off tonight again to clean and the creosote is getting worse and it now looks almost like an oily substance. Not sure if this is a hint to anything new.

 

Yes, I've opened it all the way for 15 or 20 minutes then it seems like the air is going to put it out so I close it again. I haven't sustained the damper all the way open for any long period of time. With everything I've done I can't remember if I tried just leaving it open to see what happens. I have played with damper and it seems to act the same regardless of the way I have it. I can try to open it all the way and see what happens but the pellets really fly around like that.

 

So I tried leaving the damper wide open this morning and the stove stayed lit on setting 3 for about 2 hours but my living room smelled like smoke with the damper completely open. I couldn't see any smoke though, so maybe it's not smoke. I 'm shutting it down and will attach the chimney, maybe it came loose.

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I stand corrected, I did some cleaning, checked the pipe and fired it up again. I'm pretty sure the smell is the cresote burning and the smell is coming out the heat exchanger

 

I think I'm done troubleshooting for awhile but in the mantimem, any suggestions on how to get the cresote off my interior walls? I tried scraping last night but it's not doing the job

 

Hi all, I wanted to check back in with an update. After trying everything that was suggested (accept for one apparently) my stove is fixed and by all accounts is burning great!

First off when this started I had called Enviro for support and they asked me to call Empire Distributing out of N.Y. and they could help me, this is who they use for support. These guys (Jeremy) went above and beyond what I was expecting and if anyone ever needs help with their Enviro stove I would highly recommend these guys. Jeremy helped me as much as he could over the phone and we were unable to come up with a solution. I was about to take the stove outside over the summer and hit it with the leaf blower when Jeremy emailed out of the blue and said he would be in the area and he was coming to get my stove. He drove from N.Y. to pick up the stove and brought it back to the shop to fix it. What he found was the auger gears weren't turning so he replaced that and the stove burned great! He replaced the augur under warranty, cleaned and painted the stove and returned it to me at no charge. I have to give a shout out to them because it was just incredible service! The kind you don't find anymore.

As for the auger, I think Stove Doc said it could be the problem, but as far as I could tell it was working. Even though it was making a funny sound, which a couple people here said was normal. So problem solved, the auger gears. I wasn't looking forward to troubleshooting this stove the entire winter. I'm not sure how the auger could go so quickly but I'm excited that it's fixed. I wanted to make sure to check back in case someone else has this issue. Check the auger

Thanks to everyone for the help.