I am looking for feedback on my situation. I have a Harman P68...manuf. date Feb 2009, install Nov 2009
A month ago, plugged her in and put her in "TEST". Combustion fan on, Distro fan on, no feed motor. Verified that the auger was not jammed.
Moved her to room temp. Manually added pellets to the burn pot since the feed motor did not run. She ignited fine, but still no motor. The vac/pressure switch tested fine with multimeter. Bypassed power to motor and she spun.
Called the dealer to come out. Took 2 weeks for a tech to come out. He did all the tests that I did. The last thing he did was plug in the Harman diagnostic tool and stared at it a bit. His conclusion was that the control panel was malfunctioning. He took the panel with him and said that we would call Harman to order a new one.
Again...2 weeks and the part is "still on order". Realistically, how long does it take to process a warranty claim with Harman and to receive replacement parts? Why would the dealer not stock parts?
A month ago, plugged her in and put her in "TEST". Combustion fan on, Distro fan on, no feed motor. Verified that the auger was not jammed.
Moved her to room temp. Manually added pellets to the burn pot since the feed motor did not run. She ignited fine, but still no motor. The vac/pressure switch tested fine with multimeter. Bypassed power to motor and she spun.
Called the dealer to come out. Took 2 weeks for a tech to come out. He did all the tests that I did. The last thing he did was plug in the Harman diagnostic tool and stared at it a bit. His conclusion was that the control panel was malfunctioning. He took the panel with him and said that we would call Harman to order a new one.
Again...2 weeks and the part is "still on order". Realistically, how long does it take to process a warranty claim with Harman and to receive replacement parts? Why would the dealer not stock parts?