I am impressed and almost speechless

[Mark_ms]

I was having an issue with my combustion motor <<see that thread.
After talking to Bob Bare and Joe Narduzzi @ pelletstoverepair.com via email the consensus is my board is shot.

As I had Joe rebuild my board a few years back, he offered a very generous discount for repair this time. Last time I sent in on a Monday and received back it the following Monday His fee includes shipping too. He charged me $160, which I thought was fair as opposed to new @ $400.

I had emailed him back saying that the board was going out and I enclosed a check for full payment plus an extra $30.00 (that he had not asked for) for return shipping so I could get the board back sooner. I mentioned that we are going through our coldest spell of the winter with highs of zero and wind chills up to 40 below. I mentioned it just as a matter of fact.

Fast forward I mailed the board on my way to work today it will be there Saturday.

Here is the impressed and speechless part, I get home tonight open my email, there is one from Joe and it says (paraphrased) " In order to save a few days I am sending another board to you until I get yours repaired"! (no mention of additional funds or deposit)

WOW!

 

[RKS130]

Pretty impressive!

 

[Wilbur Feral]

OK, there's a guy to put in the electronic Rolodex. Thanks for sharing. None of us ever want to have to use a repair person, but it happens. And when it does, it's good to know who the good guys are.

 

[bogieb]

Kudos to Joe for taking care of you like that! And very nice of you to make public mention - so many times we only hear of the negative experiences.

 

[ken372]

Stand up guy! Hope he gets some more business

 

[tonyd]

There are a few left. And thats a great thing. Collecting vintage air guns I once told a seller I wanted the gun that he posted in a classified ad. In 2 days, the gun was sitting inside my front door. I called the seller and apologized that I haven't even sent the funds yet. His reply was no problem . I thought you might want to shoot it this weekend. Wow

 

[acs7477]

I have also been using Joe Narduzzi for years. He is the best. His turn around time is fantastic. I have a service business so reliability is key for me. He is great and I can't recommend him more.