We had a service call today...a Harman P38, distribution fan wouldnt come on. Pretty easy fix, ESP probe failure most likely, covered under warrantee, customer installed the unit himself, no biggie. Went out there, and as we always do, we inspect the unit for maintenance or lack thereof, to better instruct the customer and save the inevitable service call because the stove is too dirty. The tech opens the front door, and looks into the ash bin from above...what does he see? He sees the little poker/scraper Harman includes with each stove still nestled in the ash bin. Hmmm.....the tech pulls out the ash bin. Any guesses what he finds? He finds the firebrick, which is intended to sit on a shelf behind the fire, with totally melted plastic still wrapped around it, as well as the flame guide, all still sitting nestled happily in the ash bin, which is exactly where they were when they were shipped! Im amazed that people can spend so much money on something with the potential to really mess their house up if used or installed correctly, and they dont even bother to take the time to read the instructions for installation and operation! :sick:
