We just purchased a Pacific Energy wood insert. It has been professionally installed by the local dealer here and is heating our house quite nicely now. The amount of heat it produces is excellent. My only disappointment is that the blower motor makes a very loud hum, especially on the lower settings. It makes it kind of unpleasant to sit nearby while it is on. It seems to go away on high, but then the roar of the airflow is so loud on that setting it really wouldn't matter anyway. The humming is so loud that I can hear it on the 2nd floor of the house and have resorted to running a small portable fan across the front of the fireplace at night so that the humming doesn't keep me awake at night. Is blower motor hum a normal thing? Should I complain to the dealer or manufacturer?