We did a lot of research as well and if I had to make a guess on what the problem is..it seems likely that we got oursleves a lemon. I do understand that there are lemons out there and can accept the fact that I was sold one. What I have a really hard time with is the total non customer service. The dealer I bought it from feels a reasonable solution is to sell me a different brand name stove. Now I was not going to bring this up but...a year ago this past April, a family down the road from us were almost finished building a very beautifull 2000 sq. ft cottage. They had an Osburn Wood Stove installed..I think the 2400. One day the husband came out by himself, was working on some wood work finishing and had the wood stove burning. He walked overe to the neighbors for about five minutes and 45 minutes after that there was nothing but ashes left of his beautiful new cottage. Cause of the fire...the wood stove! They are just about finished re-building now.