I have an Enviro EF2 FS. This model includes the "Dial-a-Fire" feature, which is simply an auger feed rate knob. I am burning NE Softwood (Canadian) Premium pellets. My air intake setting is approximately 75% closed, which is still enough to create a strong, active flame with no orange tips. 
Here's my problem: Unless my setting is at 12:00 (roughly half way) or higher, the fire practically goes out. All of the pellets in the burnpot are fully burned. I have tried damping down even more (thinking that the pellets are burning too fast) but then I have a tall, lazy flame with orange tips. I have played with this setting for days, and I believe I have my air setting at the right level.
The only thing that I'm seeing that might be the issue is as I watch the pellets come down from the hopper, the feed is very uneven. At a setting around 10:00 (approx. 30% auger speed) I will get dust on 1-2 auger turns, then 4 pellets at once... dust, dust, dust, 3-4 pellets. I believe this is due to the pellets - a lot of them are really long - like 1 1/2 inches! In my experience with other pellets, this is approx 2x as long as others. I almost think the auger is having to break the pellets before they feed into the burnpot, thus creating a much slower feed rate.
Is this a common issue? Just turn the knob up? Any ideas??
	
		
			
		
		
	
				
			Here's my problem: Unless my setting is at 12:00 (roughly half way) or higher, the fire practically goes out. All of the pellets in the burnpot are fully burned. I have tried damping down even more (thinking that the pellets are burning too fast) but then I have a tall, lazy flame with orange tips. I have played with this setting for days, and I believe I have my air setting at the right level.
The only thing that I'm seeing that might be the issue is as I watch the pellets come down from the hopper, the feed is very uneven. At a setting around 10:00 (approx. 30% auger speed) I will get dust on 1-2 auger turns, then 4 pellets at once... dust, dust, dust, 3-4 pellets. I believe this is due to the pellets - a lot of them are really long - like 1 1/2 inches! In my experience with other pellets, this is approx 2x as long as others. I almost think the auger is having to break the pellets before they feed into the burnpot, thus creating a much slower feed rate.
Is this a common issue? Just turn the knob up? Any ideas??
 
	 
	 
 
		 
 
		 
 
		 
 
		 
 
		 !! My stove feeds irregularly at low setting, but I think that has to do with the fact the auger has a high and low side when it turns. The short time for the "run " cycle only allows for a partial turn of the screw. It may take three or four cycles to complete a revolution. Thus a few no feeds. It does have an up and down effect on the flame, but the dropped pellets are not fully consumed  before the next delivery.
!! My stove feeds irregularly at low setting, but I think that has to do with the fact the auger has a high and low side when it turns. The short time for the "run " cycle only allows for a partial turn of the screw. It may take three or four cycles to complete a revolution. Thus a few no feeds. It does have an up and down effect on the flame, but the dropped pellets are not fully consumed  before the next delivery. 
 
		 
 
		 
 
		