Piazzetta pellets stove A to Z recommendations

biom@ss · Nov 4, 2015

Pascal_Maertens said: ↑

all the new stove should be able to have the ENERGY SAVING working with the new firmware but they also have a different motherboard, to be very honest I never hook external thermostat when its needed, I simply extend the probe wire but I have a demo running at my job so I'll trie to set one up, since its a new stove it should have the newer firmware, software and correct board I'll get back to you with an answer but please give me a few days.
Click to expand...

OK Pascal, thanks for this. I'll look for your answer in a few days.

Pascal_Maertens · Nov 16, 2015

biom@ss said: ↑

OK Pascal, thanks for this. I'll look for your answer in a few days.
Click to expand...

Sorry, I have not forgoten you, it<s just that at this time we have alot of tigns to do but i<ll be testing this soon

regards
Pascal

Pascal_Maertens · Dec 3, 2015

I haven't find any change in installing the thermostat on the new series of stove.

R6n1p · Dec 25, 2015

Hello, thanks for the very useful information, I was looking for the file for a Piazzetta p937 stove, is there any place where I could find them?

Pascal_Maertens · Dec 25, 2015

To all Piazzetta customers for me to help you better;

Prior to download any field, or information, on how to adjust your stove you should first informed your local dealer of any problem you are experiencing whit your stove. They are the one who have generally installed and adjust the unit so they should know what to do

Only then, if they can’t correct the situation, or you do not get satisfaction, I will be there to help you out, but prior to do so, I need few informations;

First, is your stove is still under warranty?

What is the model of your stove?

What is your firmware version?

In witch country is the stove installed?

If you are experiencing; soot problem, lazy flame, accumulation of ash in the burn pot or just any other issue,
please also answer these following question;

When was the last time you clean your stove?

When was the last time you clean your chimney?

How many pouch of pellet have you burn since then?

Are you running your stove at P3 level?

Are you running on ENERGY SAVING mode?

Did you read the sticky post Piazzetta A to Z recommendations; https://www.hearth.com/talk/threads/piazzetta-pellets-stove-a-to-z-recommendations.147362/

Send me this info on my e-mail at pmaertens@msn.com and I will be able to help you thank you

gusto · Jan 12, 2016

Pascal_Maertens said: ↑

To all Piazzetta customers for me to help you better;

Prior to download any field, or information, on how to adjust your stove you should first informed your local dealer of any problem you are experiencing whit your stove. They are the one who have generally installed and adjust the unit so they should know what to do

Only then, if they can’t correct the situation, or you do not get satisfaction, I will be there to help you out, but prior to do so, I need few informations;

First, is your stove is still under warranty?

What is the model of your stove?

What is your firmware version?

In witch country is the stove installed?

If you are experiencing; soot problem, lazy flame, accumulation of ash in the burn pot or just any other issue,
please also answer these following question;

When was the last time you clean your stove?

When was the last time you clean your chimney?

How many pouch of pellet have you burn since then?

Are you running your stove at P3 level?

Are you running on ENERGY SAVING mode?

Did you read the sticky post Piazzetta A to Z recommendations; https://www.hearth.com/talk/threads/piazzetta-pellets-stove-a-to-z-recommendations.147362/

Send me this info on my e-mail at pmaertens@msn.com and I will be able to help you thank you
Click to expand...

Hello Pascal

Is your email working? tried emailing you a number of times but never received a response

Regards
gusto

Pascal_Maertens · Jan 14, 2016

I get e-mails every day from different forums

Steve N. · Jan 14, 2016

Pascal_Maertens said: ↑

Hi there,

I assume that you are a new Piazzetta owner, at this moment if you are on this forum it usually because you need help with your new stove, I would like to introduce myself, my name is Pascal Maertens I’m from Mont-Laurier, Quebec in Canada I’m also a certified Piazzetta technician. I have been selling Piazzetta products for now five years and since then owned too stove, one was a Sabrina and recently bought a P962 only for the look of it, and believe me, at first I had my share of problem too but today Piazzetta stove have no secret for me.

Here are my recommendations if you own a Piazzetta;

The less you have chimney the less it cost and the less you have problem

First have it adjusted with the proper tools to the proper settings by a technician

Always run your stove with the type of pellets you made your settings with soft of hard wood

Have your stove and chimney totally cleaned every 2000 to 2400 pounds of pellets

In winter run on power level P3 and more then adjust the temperature with thermostat

Energy saver mode in fall and spring time only unless you have a very well insulated house

OAK or no OAK I don’t care it’s your money but be aware in some states there’s laws on this but this stove is fully adjustable so it dosent really need it

It is also possible to run a Piazzetta on solar panel and minimize the effect on batteries

Please, note that for all of these recommendations, I made a little explanation text below, that I hope, will help you out, but don’t forget I’m also there if you need further professional assistance or have any other issue that would not be covered by this document.

Now before you go out there looking for answers please read this A to Z help guide that I have built after many e-mail and post that I have exchange in the past years in Canada, Europe and in the states. I do not represent Piazzetta opinion; this document is made as an individual interest in the product, and in accordance with my ready to lend a hand, way of life. And like many other member on this forum, I do not get paid for this.

Cleaning the stove properly

First thing I would ask you to do, if you have burn at least 2000 pounds of pellets or if you have any black soot problem on your door window. If not got to ( 2.)

You should clean your stove, simply clean the complete air channel step by step, starting with the oak entrance, then the stove grate in and under it, the back of baffle and also disconnect the chimney and clean inside the exhaust careful there is an impeller in there, the chimney itself should also be cleaned. If the prior adjustments have been correctly done most of the time this simple cleaning should do the job and everything should be fine, if not let me know.

For your own information this cleaning operation is needed after a certain time. After 2000 to 2400 pounds if installed on 3’’ chimney if not it caused a lack of air and will result in a large lazy flame, an accumulation of black soot on the door window that can also end up on the outside walls like on this picture below View attachment 163494

Figure 1 Mont Vernon on this picture the chimney installation is a little too low, but it was only to show you the soot cause by a lack of air, this wall has been cleaned with a pressure washer and still shows trace of soot from a none adjustable stove.

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Hi Pascal
Could you tell me what code A585 refers to? Thanks
Steve

Pascal_Maertens · Jan 14, 2016

Steve N. said: ↑

Hi Pascal
Could you tell me what code A585 refers to? Thanks
Steve
Click to expand...

very sorry A585 dose not sound me noting were have you seen this code

Pascal_Maertens · Jan 14, 2016

gusto said: ↑

Hello Pascal

Is your email working? tried emailing you a number of times but never received a response

Regards
gusto
Click to expand...

my e-mail is pmaertens@msn.com

Steve N. · Jan 15, 2016

Pascal_Maertens said: ↑

very sorry A585 dose not sound me noting were have you seen this code
Click to expand...

It's on the digital display where the time should be. Our Monia has been running poorly, with solid ash build up in the burn pot and charred pellets in the ash pan

Steve N. · Feb 23, 2016

It appears that all of our problems were related to the Cubex pellets. I Drove an hour to get 4 bags of Ambiance pellets and after a thorough cleaning we put the new pellets in and the stove is running like a dream! They said that while they hadn't had any complaints with the Cubex pellets they would be happy to switch our 2+ tons of Cubex for Ambiance. Now that's good customer service!
Steve

Pascal_Maertens · Feb 24, 2016

Steve N. said: ↑

It appears that all of our problems were related to the Cubex pellets. I Drove an hour to get 4 bags of Ambiance pellets and after a thorough cleaning we put the new pellets in and the stove is running like a dream! They said that while they hadn't had any complaints with the Cubex pellets they would be happy to switch our 2+ tons of Cubex for Ambiance. Now that's good customer service!
Steve
Click to expand...

if this can help you good, but I can assure you that a Piazzetta can be set to run properly with any brand and kind of pellets, it's one of the rare stove that are fully adjustable.

Pascal_Maertens · Mar 15, 2016

I did found an American stove that seems to have all of the Piazzetta features and advantages I'll be back soon

BillX · Nov 9, 2016

I've run into some real problems.

Piazzetta Sabrina doesn't light. I replaced the igniter but no go. The only thing left is to replace the electronic board (according to the instruction manual).

a) is there any other thing I should check before buying the board at almost $500
b) can't find a service manual anywhere online to help with the servicing. Anybody know where to find one?

Thanks.

BillX

gusto · Nov 9, 2016

BillX said: ↑

I've run into some real problems.

Piazzetta Sabrina doesn't light. I replaced the igniter but no go. The only thing left is to replace the electronic board (according to the instruction manual).

a) is there any other thing I should check before buying the board at almost $500
b) can't find a service manual anywhere online to help with the servicing. Anybody know where to find one?

Thanks.

BillX
Click to expand...

Hello Bill

Make sure all connections to the board are ok , if you have a board problem the original igniter will still work if you connect it to 110 Volts ,should glow red in no time . As for the board I am not sure if the igniter gets switched on and off via a Triac or a relay (there is a relay on the board) it would make sense to use the relay for the 300 Watt load of the igniter . The best way would be to trace back from the connector on the board and visually check .
Do you ear a click sound when you turn the stove on?

Regards

BillX · Nov 9, 2016

gusto said: ↑

Hello Bill

Make sure all connections to the board are ok , if you have a board problem the original igniter will still work if you connect it to 110 Volts ,should glow red in no time . As for the board I am not sure if the igniter gets switched on and off via a Triac or a relay (there is a relay on the board) it would make sense to use the relay for the 300 Watt load of the igniter . The best way would be to trace back from the connector on the board and visually check .
Do you ear a click sound when you turn the stove on?

Regards
Click to expand...

Thanks for replying gusto.

I will check the board, but with no manual I don't know where the board access is. Help here would be great.

The board activates everything: combustion fan, room fan, display, auger, but not the igniter (which I just replaced with a new one). So I think the board is OK although it could be a bad wire or connection or relay.

I'll give it a try.

Thanx

Lake Girl · Nov 9, 2016

Hey folks these threads are supposed to be more of a reference page than a posting page. Thread will be locked down so it cannot be posted to. Start a new thread on the pellet mill board to discuss issues/problems/solutions. Thanks...

gusto · Nov 9, 2016

BillX said: ↑

Thanks for replying gusto.

I will check the board, but with no manual I don't know where the board access is. Help here would be great.

The board activates everything: combustion fan, room fan, display, auger, but not the igniter (which I just replaced with a new one). So I think the board is OK although it could be a bad wire or connection or relay.

I'll give it a try.

Thanx
Click to expand...

To get at the board you need to remove the right cover of the stove (looking from the front) Do actually hear a click sound when you turn the stove on ?

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